Migration of Related list declarative actions from ITSM Agent Workspace to Service Operations Workspace for ITSM

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Migration of the related list declarative actions from ITSM Agent Workspace to Service Operations Workspace that includes identifying the tables and the migration process.

    The Declarative Action framework is used to integrate Core UI behaviors such as client actions or server scripts into Workspace forms, fields, lists, and related lists without the need to edit code.

    Tables used for migration

    Action Assignment [sys_declarative_action_assignment]: Contains all declarative settings.

    Conditions for migration

    Conditions: 
Action model = Related List 
workspace = Agent Workspace 
table = {sys_id of the supported ITSM tables: 600f5e889f320210db9f618dfa0a1cbd and <global table>} 
//We support records which are mapped to ITSM tables and Global table. The mapping the related list to ITSM table can be found in sys_ui_related_list_entry.
view != sow and sow_new_record
//(Considering that sow related view isn't customized in ITSM Agent Workspace)

    How the migration works

    The SOW migration utility uses the following to migrate the related list declarative actions along with type available in ITSM Agent Workspace to SOW:

    • Client Script
    • Server Script
    • Client Action
    • UI Component