Exploring Vendor Management Workspace

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Exploring Vendor Management Workspace

    Vendor Management Workspace in ServiceNow provides a centralized user interface to monitor vendor metrics, analyze vendor health, and compare vendor performance across your organization. It enables vendor managers to track compensation owed by vendors who breach service agreements and organize vendors into KPI groups for detailed performance analysis.

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    Key Features

    • Vendor Organization and KPI Groups: Vendor admins can create KPI groups to categorize vendors and track relevant performance metrics efficiently.
    • Performance and Compliance Tracking: Vendor managers can assess vendor health, monitor service level agreements (SLAs), generate service credits for breaches, and create vendor tickets to manage issues.
    • Integration with ServiceNow Applications: The workspace can integrate data from other ServiceNow applications to provide a comprehensive vendor assessment, including stakeholder satisfaction surveys and improvement initiatives.
    • Customization: UI Builder admins can tailor the Vendor Management Workspace pages to fit specific user needs, creating a customized web experience.
    • Role-Based Access: Different roles such as vendor admins, vendor managers, and UI builder admins have defined capabilities for managing vendors, configuring metrics, evaluating performance, and customizing the workspace.

    Key Outcomes

    • Enhanced Vendor Visibility: Quickly gain insights into vendor performance and health, enabling informed decision-making.
    • Improved Vendor Accountability: Track and manage compensation for service agreement breaches, ensuring vendors meet contractual commitments.
    • Streamlined Vendor Management: Create and monitor KPIs, service credits, and improvement initiatives all within a unified workspace.
    • Custom Experience: Adapt the workspace to organizational requirements with UI Builder customization, improving usability for different user roles.

    Implementation Workflow

    To use Vendor Management Workspace, administrators first activate the workspace by enabling the Vendor Manager Workspace (snitsmvendor) plugin. Vendor admins then configure vendor metrics and KPI groups. Vendor managers use the workspace to evaluate vendor health, track breaches, and analyze performance. UI Builder admins can customize the workspace interface as needed.

    Use Vendor Management Workspace to monitor metrics and analyze your vendor's health from a single user interface. Gain insights when you compare top-performing vendors and track compensation your vendors owe you when they breach the service agreement.

    Vendor Management Workspace overview

    The video provides an overview of Vendor Management Workspace.

    As a vendor manager, you can:
    • Organize your vendors into vendor KPI groups and analyze vendor performance.
    • Gain insights into how your vendors are performing in comparison with other vendors in your organization.
    • Track the compensation that you vendors owe for breaching service agreements.

    Vendor Management Workspace users

    Table 1. Users
    User Description
    Vendor admin Vendor admins can add vendors and set up vendor metrics.
    Vendor manager Vendor managers use Vendor Management Workspace to evaluate vendor health.
    UI builder admin Using UI builder, UI builder admins can customize Vendor Management Workspace based on the users' needs.

    Vendor Management Workspace workflow

    Infographic for Vendor Management Workspace workflow. The text that describes the flow follows this infographic.

    In this workflow:
    1. Administrators activate Vendor Management Workspace. The application is installed after the Vendor Manager Workspace (sn_itsm_vendor) plugin is activated. Vendor administrators can then configure the application and vendor managers can use the application.
      Note:
      After the administrators activate Vendor Management Workspace, they can also customize Vendor Management Workspace using UI Builder.
    2. Vendor admins can create KPI groups so that vendor managers can track vendor metrics.
    3. Vendor admins and vendor managers can do any of the following:
      • Integrate with other ServiceNow applications to assess vendors who use data from other applications.
      • Generate vendor satisfaction assessment to measure stakeholder satisfaction.
      • Create improvement initiatives to track tasks to improve a service, process, or a task.
      • Create performance targets to set goals to achieve desired vendor scores.
    4. Vendor managers can do any of the following:
      • Create service credits to track vendor breach of agreements.
      • Create vendor tickets to track issues as they arise.
      • Associate SLAs and service commitments with vendors to monitor how quickly vendors resolve issues.
      • Analyze vendor metrics using the vendor KPI group data.
      • Monitor vendor performance within a KPI group and assess them.

    Vendor Management Workspace benefits

    Benefit Feature Users
    Add vendors and set up vendor metrics to analyze their performance goals. Configuring Vendor Management Workspace Vendor admin
    Monitor vendor metrics and evaluate vendor health using Vendor Management Workspace. Managing vendors using Vendor Management Workspace Vendor manager
    Bring in data from other ServiceNow applications to assess the relationship with your vendors. Integrating Vendor Management Workspace with other ServiceNow applications Vendor admin
    Create custom web experience in Vendor Management Workspace based on your needs. Customize a Vendor Management Workspace page using UI Builder Admin, Workspace admin, or UI builder admin