Vendor Management Workspace landing page
Summarize
Summary of Vendor Management Workspace landing page
The Vendor Management Workspace landing page in the Zurich release provides vendor managers with a centralized view to monitor key vendor metrics and contract statuses in real time. It enables tracking of vendor performance, contract lifecycle events, and improvement initiatives, helping organizations to manage vendor relationships effectively.
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Key Features
- Real-time vendor metrics: View the number of new contracts created in the last 30 days, contracts ending within the next 90 days, and currently active improvement initiatives.
- Vendor success characteristics: Identify and compare vendor performance indicators and satisfaction ratings to understand factors contributing to vendor success.
- Vendor breakdowns: Analyze vendors grouped by KPI categories and drill down into detailed visualizations to gain insights on vendor performance.
- Customization: Clone and tailor the landing page using the Next Experience UI Builder to suit specific organizational needs.
Access and Roles
Access to the landing page requires the Vendor Manager role [snvlm.vendormanager]. Additionally, to view reports on catalog items ordered, the screqitem access control list (ACL) must be enabled.
Data Visualizations and Indicators
- Vendors by KPI group: Donut chart from the Company [corecompany] table showing vendor distribution by KPI groups.
- New contracts: Single score from Contract [astcontract] table indicating contracts created in the last 30 days.
- Contracts ending: Single score from Contract [astcontract] table showing contracts ending within the next 90 days.
- Improvement initiatives: Single score from Improvement Initiative [sncimregister] table showing active continual improvement efforts with vendors.
Benefits for ServiceNow Customers
This workspace empowers vendor managers to proactively track vendor health and contract statuses, enabling timely decision-making to optimize vendor performance and relationships. The ability to customize the landing page ensures alignment with unique business processes and reporting needs.
Monitor vendor metrics, the number of recently created contracts, the ones that are ending soon and the number of active improvement initiatives at any given time. See which characteristics contribute to the success of your vendors. View how your vendors are ranked against those characteristics in comparison to other vendors.
You can clone an existing landing page and customize it using the Next Experience UI Builder. For more information, see Customize a Vendor Management Workpace page using the Next Experience UI Builder.
Required Vendor Manager Workspace roles
If you have the Vendor Manager [sn_vlm.vendor_manager] role, you can access the Vendor Management Workspace landing page.
Use cases
| End user and goal | Required role |
|---|---|
As a vendor manager, you can analyze real-time details such as:
|
Vendor Manager [sn_vlm.vendor_manager] To view reports on catalog items ordered, the sc_req_item access control list (ACL) must be enabled. |
Indicators
- Vendor score
- Vendor performance of all vendors in your organization that's based on their vendor score for the last 90 days.
- Vendor satisfaction
- Satisfaction of stakeholders who collaborate with your vendors.
Breakdowns
The indicators breakdown is by vendors.
Data visualizations
| Title | Type | Source table | Description |
|---|---|---|---|
| Vendors by KPI group | Donut |
Company [core_company] | Breakdown of vendors KPI groups. |
| New contracts | Single score |
Contract [ast_contract] | Number of contracts created in the last 30 days. |
| Contracts ending | Single score |
Contract [ast_contract] | Number of contracts ending the next 90 days. |
| Improvement initiatives | Single score |
Improvement Initiative [sn_cim_register] | Number of active improvement initiatives. |