ITSM Vendor Management Mobile dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of ITSM Vendor Management Mobile dashboard

    The ITSM Vendor Management Mobile dashboard in the Zurich release enables vendor managers to monitor and analyze vendor performance and contract statuses in real time. It provides insights into vendor KPIs, contract lifecycle events, and vendor improvement initiatives, all accessible via mobile for convenience and timely decision-making.

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    Key Features

    • Vendor Analysis by KPI Group: Visualize vendor distribution based on key performance indicators using a donut chart sourced from the Company table.
    • Contract Monitoring: Track the number of new contracts created within the last 30 days and contracts that are due to end within the next 90 days, using single score visualizations from the Contract table.
    • Improvement Initiatives Tracking: Monitor the number of improvement initiatives associated with your vendors, leveraging data from the Improvement Initiative register.
    • Vendor Lists: Access curated lists including My Vendors, All Vendors, My Vendor Incidents, My Vendor Outages, and My Vendors Breached SLA to efficiently manage and respond to vendor-related activities and issues.
    • Role-Based Access: Access to the dashboard requires the Vendor Manager [snvlm.vendormanager] role, ensuring that only authorized users can view and act on vendor data.

    Key Outcomes

    • Gain a clear, real-time understanding of vendor performance segmented by KPI groups to support strategic vendor management.
    • Stay informed about contract lifecycle events to proactively manage renewals and avoid lapses.
    • Track and drive vendor improvement initiatives to enhance service quality and vendor accountability.
    • Utilize comprehensive vendor-related lists to monitor incidents, outages, and SLA breaches, enabling timely intervention and resolution.

    Analyze vendors by KPI group. You can see which contracts were created in the last 30 days and which ones are ending in the next 90 days. Monitor improvement initiatives for your vendors.

    Vendor Management Mobile

    Required Vendor Management Mobile roles

    If you have the Vendor Manager [sn_vlm.vendor_manager] role, you can access the Vendor Management Mobile landing page.

    Use cases

    End user and goal Required role
    As a vendor manager, you can analyze real-time details such as:
    • Breakdown of vendors by KPI groups.
    • How many new contracts were created in the last 30 days.
    • How many contracts are ending in the next 90 days.
    • Analyze improvement initiatives for your vendors.

    Vendor Manager [sn_vlm.vendor_manager]

    Data visualizations

    Title Type Source table Description
    Vendors by KPI group DonutDonut Company [core_company] Breakdown of vendors by metric model.
    New contracts Single scoreSingle score report Contract [ast_contract] Number of contracts created in the last 30 days.
    Contracts ending Single scoreSingle score report Contract [ast_contract] Number of contracts ending the next 90 days.
    Improvement initiatives Single scoreSingle score report Improvement Initiative [sn_cim_register] Number of improvement initiatives created for your vendors.

    Lists

    Access the following vendor lists on the Vendor Management Mobile dashboard.
    Name Description
    My Vendors List of all vendors managed by the vendor manager.
    All Vendors List of all vendors in your organization.
    My Vendor Incidents List of all incidents monitored by the vendor manager.
    My Vendor Outages List of all outages monitored by the vendor manager.
    My Vendors Breached SLA List of breached SLAs monitored by the vendor manager.