Résumé
How do we measure the real performance of AI in enterprise—beyond just model performance? This work introduces a research project towards a systems approach to human-centered evaluation, tracing the AI value chain from development to customer success. If you’ve ever sensed a disconnect along that chain, join us to explore questions on how cross-team collaboration and end-to-end optimization can unlock deeper value in enterprise AI.
Type
Publication
Conference on Human Factors in Computing Systems (ACM-CHI)