ServiceNow Research

The ServiceNow Research team does both fundamental and applied research to futureproof AI-powered experiences for all users of the Now Platform. We make workflows smarter, AI workloads more efficient, and are committed to making socially responsible contributions to the AI community. Our company values are our unique identity. Together, we deliver on our commitment to each other to live our best lives, do our best work, and fulfill our purpose together.


  • BigCode by ServiceNow Research and Hugging Face
    Research
    Announcing BigCode for the responsible development of large language models
    September 26, 2022
  • Montreal AI Symposium/Symposium IA Montreal
    Research
    Montreal AI Symposium 2022
    September 13, 2022
  • Open-source Azimuth logo
    Research
    Introducing Azimuth, an open-source project from ServiceNow
    June 14, 2022
  • Data augmentation for intent classification with Large Language Models
    Research
    Data augmentation for intent classification with off-the-shelf large language models
    June 10, 2022
  • Multi-label Iterated Learning (MILe)
    Research
    Multi-label Iterated Learning for image classification with label ambiguity
    June 10, 2022
  • Papers accepted at ACL 2022
    Research
    ServiceNow Research spotlight: Papers accepted at ACL 2022
    April 21, 2022
  • "When it comes time to put new AI models or breakthroughs into practice, deployment must occur at larger scale than what we consider in a research paper." Nicolas Chapados, VP, Research, NVIDIA GTC '22 - Leaders in AI Panel Discussion
    Research
    NVIDIA GTC '22 - Leaders in AI Panel Discussion and Q&A
    March 22, 2022
  • Papers accepted at the 2022 IEEE/CVF Conference on Computer Vision and Pattern Recognition (CVPR)
    Research
    ServiceNow Research spotlight: Papers accepted at the 2022 IEEE/CVF Conference on Computer Vision and Pattern Recognition (CVPR)
    March 14, 2022
  • Bridging the Gap Between AI Planning and Reinforcement Learning
    Research
    3rd Planning and Reinforcement Learning Workshop @ ICAPS 2022
    March 01, 2022
  • Deep Learning for Code
    Research
    DL4C Workshop @ ICLR 2022
    February 22, 2022
  • Learning with Limited Labelled Data for Image and Video Understanding
    Research
    L3D-IVU Workshop @ CVPR 2022
    February 17, 2022
  • Anchoring Machine Learning in Classical Algorithmic Theory
    Research
    GroundedML Workshop @ ICLR 2022
    February 16, 2022
  • Continual Learning in Computer Vision
    Research
    3rd CLVision CVPR Workshop
    February 15, 2022
  • Bridging the gap between AI Planning and Reinforcement Learning - ICAPS 2021 Planning and Reinforcement Learning workshop
    Research
    Planning and Reinforcement Learning workshop at ICAPS 2021
    December 17, 2021
  • Papers accepted at the Thirty-fifth Conference on Neural Information Processing Systems, NeurIPS 2021
    Research
    Thirty-fifth Conference on Neural Information Processing Systems - NeurIPS 2021
    December 07, 2021
  • PICARD integration with beam search for text-to-SQL
    Research
    PICARD algorithm achieves state-of-the-art performance for text-to-SQL
    November 02, 2021

Featured

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.

Trends & Research

  • How the pandemic has affected business agility
    IT Management
    Workflow Quarterly: The business agility imperative
  • Enhance customer experience.
    Customer Experience
    Top 3 priorities to enhance customer experience
  • ServiceNow named a Leader in the 2021 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms
    Application Development
    ServiceNow recognized a Leader in 2021 Gartner® Magic Quadrant™ for Low-Code Application Platforms
Productivity depends on people
4 ways AI can power IT asset management

Topics

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