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ServiceNow Research
Evaluation
Backpropagating from Customer Success
How do we measure the real performance of AI in enterprise—beyond just model performance? This work introduces a research project …
Midam Kim
,
Fabio Casati
,
Darrell Penta
,
Ihnaee Choi
,
Minyoung Kim
Conference on Human Factors in Computing Systems (ACM-CHI), 2025.
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