The world works with ServiceNow


We believe in the power of technology to make the world work better for everyone. At ServiceNow, we make the things you have to do easier, faster, and more intuitive, so you can focus on the work that matters.

About ServiceNow Watch the World Work

We make workflows smarter

The ServiceNow Research team does both fundamental and applied research to futureproof AI-powered experiences for all users of the Now Platform®. We make workflows smarter, AI workloads more efficient, and are committed to making socially responsible contributions to the AI community. Our innovation is centered on people: helping customers modernize their technology architecture, innovating new business models, improving experiences at work, and driving higher ROI from their technology investments.

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Latest Publications

Attention-based Neural Cellular Automata

. At  Conference on Neural Information Processing Systems (NeurIPS),  2022.

On Margins and Generalisation for Voting Classifiers

On Margins and Generalisation for Voting Classifiers

. At  Conference on Neural Information Processing Systems (NeurIPS),  2022.

Leadership Team

The ServiceNow Research leadership team provides guidance and support for our research teams.


Avatar of Yoshua Bengio

Yoshua Bengio

Research Advisor



Avatar of Chris Manning

Chris Manning

Research Advisor



Avatar of Christopher Pal

Christopher Pal

Distinguished Scientist



Avatar of Stefano Ermon

Stefano Ermon

Research Advisor



Avatar of Nicolas Chapados

Nicolas Chapados

VP of Research



Avatar of Denis Therien

Denis Therien

VP of Research Partnerships



Avatar of Valérie Bécaert

Valérie Bécaert

Director of Research



Avatar of David Vazquez

David Vazquez

Manager of Research Programs



We believe AI should be built responsibly

AI should be trustable and governed without compromise to fairness, ethics, accountability, and transparency.

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We believe AI should be built responsibly

We futureproof AI for all users

In equal measure, we innovate, research, experiment, and de-risk AI technologies to create compelling user experiences of the future and enable the last mile of enterprise digital transformation.

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We futureproof AI for all users

Research Programs

ServiceNow Research Programs future-proof our AI in a rapidly advancing landscape.

Low Data Learning

Low Data Learning

AI Solutions typically require models to be trained on vast amounts of labeled data, which is expensive and time-consuming to get. To solve this problem, ServiceNow’s Low Data Learning research focuses on how to efficiently train AI methods using just a few labeled samples, and a wide range of downstream tasks such as language understanding, computer vision, robotic automation, and learning workflows.

Human Decision Support

Human Decision Support

Constant change is typical in everyday business. Many decisions are time-sensitive. Effective decision-making is what puts market leaders ahead. ServiceNow’s Human Decision Support research strives to push the boundaries of core AI capabilities, such as causality, forecasting, and planning, so ServiceNow users can make the right decisions at the right time.

Human-Machine Interaction Through Language

Human-Machine Interaction Through Language

ServiceNow Research aims to advance AI technology that enables the next generation of Language User Interfaces with a focus on natural conversational human-computer interactions and AI-assisted programming.

Research Labs

ServiceNow Labs study a dimension of AI aligned with the future needs of ServiceNow’s commercial offerings.

Emerging Technologies Lab

Emerging Technologies Lab

AI has the potential to accelerate digital transformation across many industries, including financial services, telecoms, manufacturing, healthcare, and government. Our Emerging Technologies Lab aims to find, validate and drive the adoption of enterprise AI technologies that could improve the ways people work – moving research from lab to customer impact.

AI Trust and Governance Lab

AI Trust and Governance Lab

The AI Trust and Governance Lab guides ServiceNow and its customers in their AI strategy and deployment via governance frameworks and applied research in trustworthiness.

We make the world work better for everyone, together

Research partnerships across industry and academia support the global development of knowledge in AI and ensure that our contributions to ServiceNow are rooted in the most innovative approaches applicable to Enterprise AI.

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We make the world work better for everyone, together
Dream big with a purpose

Dream big with a purpose

Join the world-class team that is building intelligent software and smart user experiences to create the future of work, using Machine Learning, Natural Language Processing, Artificial Intelligence, Robotics & more. We encourage diverse teams to explore big ideas and are humbled to be one of the 100 Best Companies to Work For®.

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Open Source

Open Source

We are delighted to share our latest Open-Source projects, code, tools, and datasets.

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