Developer

Handling Special Characters in Scripted REST API Payload

Hi,I have created a Scripted REST API to generate requests in ServiceNow. However, when special characters are passed in the payload, the field values are stored as encoded entities such as à, ', &, etc.Currently, I am using the followin...

Question

Flow error "Scope does not have read access to table sys_dictionary" with everything in global scope

Hi Developers, I need your help with a peculiar error that I can't quite figure out. I am creating a flow and using a "Look up records" action to find "sys_dictionary" records fulfilling some specific filter conditions. The flow is running as System ...

Question

CMDB Workspace - How to add 'Service and Offerings'

Hello Experts, On CMDB Workspace for a windows server CI, there is 'Service and Offerings' section that has the below tabs like Service Instances, Business Offerings, Technology Management Service, Technology Management Offering.. It currently shows ...

Question

Need to alter Create Case multiselect field mapping in CSM workspace

I created a new case type for CSM Workspace. I followed the instructions below to enable the Create Case multiselect. There are some fields, like Assignment Group and location that are not mapped OOB from this action. I haven't been able to find the ...

Question

CSM Create Case UI Action not visible on interactions created from OOB email flow

I created a new case type for CSM and have activated the multiselect Create Case action. As you can see, when the type of interaction is phone (or manually created no matter what the type is), the Create Case action is working as expected. But when t...

Question

changes() and journal fields

We were troubleshooting a failing business rule and whilst the cause turned out to be unrelated to this topic we noticed this statement in the ServiceNow documentation:=========================GlideElement - changes()Determines if the current field h...

Question

Salesforce Spoke – Multiple Tenant Integration

Hi Team,I am working on integrating ServiceNow with Salesforce using the Salesforce Spoke. In our setup, we have two different Salesforce tenants that need to be integrated with ServiceNow.To achieve this, I created two child connections under the Sa...

Question

Genius result link openning in the same tab

Hi,can anyone please help me why these genius results links can't be opened in a different tab even by clicking ctrl + click?

Question

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Creating a Story from a Demand - copying data

Zurich Patch 7 We would like to copy additional fields to the story when we create it from a demand. Most are relatively straightforward but one is a bit more complicated. We want to map impacted business applications from the Demand to product on St...

Question

How to dynamically enforce mandatory attachment on Record Producer based on Multiple Choice variable

Hi everyone, I'm struggling with a requirement on a Record Producer in the Service Portal.I have a Multiple Choice variable (Values: 'yes', 'no'). If the user selects 'no', the checkbox "Mandatory Attachment" on the record producer tab Portal setting...

Question

Problem modal UI Actions

Hi,We have a requirement to create a new button (ui action) on the problem form. I looked into how the OOB modals (i.e Assess) are configured using the ProblemModalUIHelpers script. Looked simple enough and I was able to create a new button/modal by ...

Question

Resolved! URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Hello,I am currently facing a critical issue with my Personal Developer Instance (PDI), which is now showing as "Offline" and is completely inaccessible.Instance details:- Instance: dev304261- Type: Personal Developer Instance (PDI)- Version: Zurich-...

Question

How to copy Region field from incident to REQ & RITM & SC Task.

Hi,If a request created from an Incident how i can copy region field to REQ & then RITM & then SC Task? Thanks in advance. Regards,Juganta

Question

Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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