Enterprise Asset Managment Workspace configuration issue

Hi everyone,Im trying to get the activity stream visible on asset records presented in EAM workspace.Anyone have any first hand experience on modifying workspace for this requirement? Ive tried modifying view for EAM workspace on a record in backend ...

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Best approach to import work orders and work order tasks combined with maintenance plans EAM

Hi everyone, I’m currently working on a project implementing Enterprise Asset Management (EAM) in ServiceNow. The customer is migrating from an older asset management tool, but the ServiceNow setup is still in progress — specifically in the master da...

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Setting minimum font size in employee center portal theme

How can we set the minimum text font size in employee center portal EC theme 

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Seeking Hands-On Practice Resources for Associate System Administrator Course

Hello everyone,I'm excited to begin my journey with the ServiceNow platform through my first course at ServiceNow University: Associate System Administrator. As I dive into the fundamentals, I'm looking for additional hands-on practice exercises that...

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request management new process automation ideas

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excel (.xlsx) file in scheduled export of data visualization

Hi Team,I am getting excel file only in .xls in scheduled export of data visualization. How can I get it as .xlsx format? Please share all the ways

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ServiceNow Disaster Recovery Plan and DR Test Plan Template - Large Enterprise

I have written a generic disaster recovery plan for ServiceNow Platform that anyone can use for their organization. This plan is different from ServiceNow's infrastructure disaster recovery plan or AHA transfer and it basically ensures we do a gracef...

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Operation against file 'alm_hardware' was aborted by Business Rule 'Create CI on insert^67dddcb01b4201108c5087b1f54bcb3e'. Business Rule Stack:Create CI on insert

HI,I'm trying to load the Data using Transform map on alm_hardware table, while loading i'm getting the below error. "Operation against file 'alm_hardware' was aborted by Business Rule 'Create CI on insert^67dddcb01b4201108c5087b1f54bcb3e'. Business ...

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Cannot edit in read-only editor - What is this?

Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...

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• Incident Management

ServiceNow Slack Integration Overview

Hello, Community!I'm trying to set up a Slack integration and I'm confused by the different options.In the Slack app store, I can see already three options: "ServiceNow for Slack",  "Now Actions" and the “Now Virtual Agent” App. In ServiceNow, I also...

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• IntegrationHub

Have any one experienced any issue with enabling this property? glide.ui.journal.use_html

Hi There,Our HRSC has expressed interest in being able to use a rich text editor in the Comments box in HR Workspace. This stems mostly from being able to properly use hyperlinks to Knowledge Articles but also for bolding steps for instructions back ...

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Report Edit Access Lost After Platform Analytics Migration & Zurich upgrade

Hello All, We've recently migrated our reports and dashboards to Platform Analytics and subsequently upgraded to the Zurich release in Dev and QA. Prior to upgrade we have moved the Prod reports data to Dev and QA. Since these changes, users are repo...

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Account Page in CSM/FSM Workspace

Redirects are not working for Account [customer_account] page in CSM/FSM workspace.I wanted to reach out to the community for help before createing a support case.   Steps to reproduce: Open CSM/FSM Configurable WorkspaceOpen an existing Case with Ac...

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• Customer Service Management

Strategic Roadmaps: From Backlog Gravity to Business Outcomes

Backlogs tend to accrete around vocal stakeholders and tactical requests. Executives must flip the gravity: value first, backlog second. Begin by articulating 3–5 outcome themes (e.g., “reduce time-to-fulfill by 30%,” “double self-service adoption,” ...

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