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Additional comments

My additional comments are appearing twice in my RITM, and I don’t know where this is coming from.

  • Question

Resolved! UI Builder: Pass filter from Single Score visualization to list page

I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...

  • Question

To export the list of Reports attached to the Dashboards

Hello Everyone, We are planning to migrate Core UI Dashboard to Platform Analytics Dashboard. We are able to get the total count of Dashboards and Reports directly by accessing the table. But to cross-check, we are looking for the list of Reports tha...

  • Question

Unable to Edit or Close HR Case

Hi Team,We are facing an issue where users are unable to edit, reassign, or close an HR case assigned to them.When they try to perform these actions, the following error message appears:Write operation on table 'sn_hr_er_case' from scope 'Human Resou...

  • Question

How to Customize the Polaris Header

Hi Team,   We have enabled the Polaris UI and we want to customize the Header in the UI. We are looking to add a HyperLink in the Header. Kindly let us know if anyone has tried it. Thanks Sai Krishna

  • Question

KB - FEEDBACK TASK ASSIGNMENT

Hi Team,I have a requirement like below, AC1 - Given that I am a knowledge user (ITIL )When I navigate to the Portal, and view an article in the ABC  Knowledgebase and select an article rating of 2 or below AND I submit feedback with a reason selecte...

  • Question

Approver process on demands for approvers stakeholders

Hi Everyone, Configured BR's and Properties as per community suggestion. But Facing the below issues, 1. Approvers are getting added twice.2. Once Approvers approving the state of demand not changing into Approved.3. When Refreshing window Same Appro...

  • Question

Resolved! Who add members to Resource Groups?

Hi Friends! I was wondering so far that Resource Managers could create and add members to the resource groups. But what is happening is that Resource managers can create groups, but can't add members to it. Is it normal behavior to the role? or am I ...

  • Question

Resource Management

Good morning all -- quick question Is there (or has there ever) been a way to remove 1 group member's assignment from a group assignment? For example 5 members have been assigned Admin time but one member of the group needs to be removed from that as...

  • Question
  • Resource Management

Cannot get the cc email from the inbound email

Hello I am having a requirement to process inbound email to add the cc users in the watchlist of the case created. I used this in the flow designer but the short description is coming as empty always in the case record    

  • Question

Resolved! Workday SAM Pro Integration - Data Brought In

Hi all,Looking for some insight from anyone that has set up the Workday/Sam Pro integration. We are in the process of currently setting it up and have been asked by the Workday teams what information/fields are fetched from Workday. With the integrat...

  • Question
  • Integrations
  • SAM Pro
  • Workday
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