ServiceNow Community

ServiceNow Discovery: SSH credentials work initially, then stop working later

ServiceNow Discovery: SSH credentials work initially, then stop working later (credentials appear to be cleared/overwritten)Hi everyone,I’m looking for outside ideas on an intermittent Discovery issue.Context:Environment includes Avaya/telephony devi...

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Using AI Search, "View All Results" isn't showing a Case Record

I am configuring AI Search (Next Experience Search) and have added the Case table as a searchable source.When I search for a specific record number, the correct Case record appears in the dropdown results. However, when I click “View all results,” th...

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Service catalog

Hi Community! In the service portal, there is a field "approver" which is a reference field and I wanted to make it read only. Since the field is not a variable set, it is a custom field inside a custom Service Portal cart widget. Catalog UI policy/c...

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Draft and Populate Catalog Item Variables From Flow or Business Rule

Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...

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Default Landing Page loading before custom landing page

The default landing page appears to be loading before my custom landing page. So the tab shown in the screenshot attached shows the default, then it will eventually load the custom. Is there a way to bypass this so that the default doesn't show at ...

Question

I want to filter a variable in my list view.

Hey community, I'm facing some problems in my instance to track some orders of a particular software_product variable input. When a user rise a request via Catalog item, one of the variables that user fills in, is the sofware product and we want to ...

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UI Builder: How to set default value when opening a new record form via a declarative action

Hello, I have created a declarative action of list type labeled "New". I have defined the standard payload. I have also done the event mapping with the list page. It is working correctly and opening up a new tab to create a new record. However, I nee...

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The Complete SAM Pro Renewal Lifecycle: Reconciliation, Reclamation & Remediation - End to End

The Five-Phase Lifecycle SAM Pro operates as a closed-loop engine. When properly configured, it continuously discovers what's deployed, matches it against what you own, identifies waste and compliance risk, drives action, and feeds that intelligenc...

Article

SAM Capability Map - A Reference View for Enterprise Architects

If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch this one's for you. One question comes up more than almost any other, usually right before a design workshop "Can you send me something...

Article

CSDM ELI5 (Explained Like I'm 5) - Part 2

If you haven’t read Part 1, I highly recommend giving it a read, even if just to understand the characters below a bit better. IntroductionLast time, we met Spider-Man, Goku, and even the Dodge – each standing in for different CIs. Now let’s see how ...

Article

CSA and CAD Exam passing criteria

I have doubt regarding both CSA and CAD exams, which says that 70% is the cutoff score for certification. But how are questions evaluated :1.Are all 60 questions are evaluated and total score is compared with cutoff score.2.Or all the questions are d...

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MID Server - Stuck Validating Post-Clone

Hi Everyone, After troubleshooting, I found this information available via KB0746702, but hopefully presenting this in its own post may save other admins some trouble. My team recently cloned over our Development instance and attempted to rely on the...

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Resolved! Now Assist status of my ticket showing Error.

We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error"You don't have the required access to complete this request. Try another request." I'm Admin on the pla...

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Virtual Agent

Auditing not working on prod for specific CI of linux server table

Auditing not working on prod but working in dev for a specific CI on linux server table. Any suggestion

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Visual Task Board Imossible to edit Lane after changing Owner

Hello, I am having an issue with a Visual Task Board. The owner left the company and the owner has been changed after modifying the ACL to allow admin to edit the field owner. The new owner is not allowed to rename or edit anything neither as an admi...

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