User Starter Stories for IRM Policy and Compliance
where can i find the starter stories for IRM Policy and Compliance and out of the box process?Thanks
Forum Posts
IRM plugin installation Failed
hi when i am trying to install IRM plugin from Brazil failed getting error which is not fixing , I have tried to install dependencies , after install dependencies same error getting , please help me on this
Unable to install GRC: Continuous Authorization and Monitoring 23.0.3 in PDI
I am unable to install GRC: Continuous Authorization and Monitoring 23.0.3 in PDI because it won't allow a dependency (Recommendation template) to be installed. Anyone find a workaround. I was able to install previous version for testing and need t...
How to increase the max character limit for Smart Assessment textarea questions
We are working on Smart Assessment questions where the textarea field is currently restricted to a maximum length of 1000 characters.Our requirement is to increase this character limit to support larger responses.Has anyone implemented this before or...
Resolved! Unable to install TPRM on Brazil Patch 0 PDI – Blocked by missing dependency: Recommendation Templat
Hello Community,I recently upgraded my Personal Developer Instance (PDI) to Brazil Patch 0 to learn and practice Third-Party Risk Management (TPRM).When I try to install the TPRM application from the Application Manager (it shows version 23.0.7), the...
Installing IRM on Brazil PDI not working
Hi everyone,I recently updgraded my PDI from Australia to Brazil and then wanted to upgrade the IRM plugins. However i got the following error:Alert level: critical. • Recommendation template Application Installation blocked I then tried a fresh Braz...
Customize Permissions for Demand Workbench
Hello, Is it possible to change/modify the Roles required for a user to view/interact with the Demand workbench? As things currently stand the only way for a user to access the Demand Workbench is for them to have both the 'it_demand_manager' and ...
IRM Installation Failure on PDIs (Brazil & Australia)
The installation of Integrated Risk Management (IRM) is currently failing on Personal Developer Instances (PDIs) across both the Brazil and Australia releases due to an underlying issue with the recommendation template. Is ServiceNow has intentionall...
Workspace Rule (sysrule_view_workspace) not firing at all
I have an issue where there are two UI views created (Example A & B) in sys_ui_view for two different projects in same instance for sn_audit_advanced_plan and sn_audit_engagement tables form view with custom roles created for users under those projec...
Facing Issue while opening the reference field for different form view
For the sn_grc_issue table, I created a new form view and added several reference fields that are also available in the main form view. However, when I try to use the reference lookup from these fields in the new view, I am unable to search for recor...
Set Control Not Applicable from SAE
Hi,We are unable to map the "Not Applicable" response option to the Not Applicable control state when using Smart Assessments.Currently, if I configure "Yes" as the preferred answer, the control status can only become Compliant or Non-Compliant. My a...
Query on Policy Exception Getting Closed at 80% Duration
The policy exception has an out-of-box (OOB) flow that gets triggered when the duration reaches 80%. At that point, the exception is automatically getting closed.May I know why it is getting closed?
BIA smart assessments submit button missing.
Hi All!I'm in the process of configuring an RTO and RPO smart assessments for a BIA smart assessment template, I noticed the submit button is missing after Australia release on my instance, anyone else has faced this issue?Any guidance or tips would ...
Resolved! Two different Risks tables in Servicenow ?
Hey Everyone, I wanted to know that there are two "Risk" tables that I have gone through:1. "sn_risk_risk"2. "risk"And I wanted to know what the difference between them?
Entities and Configuration Items
It is my understanding that entities can be related to a Configuration Item (CI), such as a Service, Application, individual Server, etc (basically anything in the CMDB) In Nigels case the CI is the Pegasus Service Offering, and the Risk Statement is...
