Getting Issue in Service operational workspace

Hi i am facing this issue when all users including admin open RITM & catalog task in SOW -  'Read operation on table 'sn_hr_core_case' from scope 'Global' was denied. The application 'Global' must declare a cross scope access privilege. Please contac...

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Record Producer Requests Not Visible on My Requests Portal

I have created two record producers in a custom scope:One record producer was created using the standard (manual) method.Another record producer was created using App Engine Studio.The record producer created through App Engine Studio is correctly sh...

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Extending a scripted LinkedIn Posts API with the Images API

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   While looking for ways to be more efficient in my content creation, I caught myself thinking:   "If only I could automatically post on LinkedIn..."   LinkedI...

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Duplicate alert created - Alert clustering definition

HI Community, I would appreciate your guidance in the Event Management space. I triggered 3 alerts with the same node.  It was tagging with alert clustering tag "Groups alert with same node". And 3 alerts were grouped and the earliest and highest pri...

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• Event Management

How to add multiple RITMs of same Item

Hello All, I am looking for a solution, where the requirement is to add multiple RITM's under same REQ for the same Catalog Item. For example, User want to request for various Softwares (like Adobe, iTunes) in a single Request. Like, the user wants t...

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Flow Schedule

Hello I have a requirement please do helpRequirementSchedule a flow to run automatically every hour and another flow every 30 mins only between 8:00 AM and 10:00 PM (EST), on Monday through Friday

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WHAT IS THE EXECUTION ORDER OF ACL, BUSINESS RULES, CLIENT SCRIPT, UI POLICY ?

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Reassign button customization for Smart Assessments

Hi Everyone,I am currently working with Smart Assessments for BCM (Business continuity management) scope, and we have a requirement to customize the Reassign button on the Smart assessment to pull in a filtered list of users only.I am not able to loc...

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ATF(Risk Assessment)

Hello,I am currently working on automating the Change module. However, I am encountering an issue where the change record remains in the New state and cannot proceed to the next stage because the risk assessment must be completed first.I am unable to...

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Add/remove related list a view with a script

Hi everyone      I have created a related list based on a relationship and now I need to add it to all sub classes of cmdb_ci. Is it possible to add/remove a related list with a script instead of doing it manually for every view in a class. Regards

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Dashboard deactivation

hello team , how do i deactivate my recently create dashboard in Yokohama release.when i am trying to get in to PA dashboard table, i am not able  to find the newly created dashboard.Thanks 

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Resolve HR case flow via Agentic AI: Overview

Resolve HR Case using Agentic AI Overview    The Resolve HR Cases flow using Agentic AI is ServiceNow’s solution for automating and streamlining HR case fulfillment. Originally launched in May 2025, store focused on Resolve Non-Critical HR Case was t...

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