ServiceNow Community

Unable to change ESC Footer Logo

Hi all, I am trying to change the logo in my employee center footer. But the update and delete buttons for the logo are not present. How can I fix this? Thanks

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how to Modify ACL on sysapproval_approver table

Hi,can u advise to Modify ACL on sysapproval_approver table to allow system admin to update the APPROVER field. thanks.

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Restrict ServiceNow API access to a VPN or IP range

I discovered that when the Table API ACL (OOTB) is disabled, any local user can make API calls depending on their roles.I enabled the ACL and now the local user also needs the "snc_platform_rest_api_access" role, plus the table roles, to access the T...

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Is it possible to display Record Producer variables in the CSM Case Workspace view

Is it possible to display Record Producer variables in the CSM Case Workspace using the Variables Formatter? We are creating Cases via a Record Producer and would like to know if the Variables Formatter is supported in CSM Configurable Workspace to d...

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Hide “Awaiting Acceptance” State from Edit Button on Workspace View

I have a requirement where, when a user selects multiple records (bulk records) from the HR Agent Workspace view and clicks the Edit button to update them, the “Awaiting Acceptance” option should not be visible in the State field.In other words, duri...

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Automation:create shared mailbox in exchange server on premise using powershell module in servicenow

Hi All, I have this requirement to follow the best practice mechanism to automate end to end creation of shared mailbox, amending members of shared mailbox etc. Exchange Online connector is not needed, as the client looked into it and how it works an...

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Auto clear list collector type variable

Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...

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Reference Qualifier - Location of Resource

Hi friends I reckon this is really simple, however I'm having a bit a New Year brain blocker. I'm creating a catalog item for a pool car booking request. Luckily, we currently only have four pool cars in our organisation spread across three location...

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Procedure for Applying Custom Branding for Email-Type MSI Status Report Templates

Hello, In the MSI Status Report configuration, we notice that several out-of-the-box (OOTB) templates are available. For templates where the report type is set to “Email,” the system automatically applies a default header and footer image. When creat...

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Discovering microsoft store softwares & license keys

Hello, I understand apart from discovering installed software from Add or remove programs or through file based discovery, how can Servicenow's agent client collector discover installed software from Microsoft Store apps.Additionally, we have noticed...

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Handling @type and @baseType fields in Scripted REST API → Subflow mapping

I’m receiving a JSON payload through a Scripted REST API and passing it to a subflow for further processing. The payload contains attributes like @type and @baseType. However, when defining the subflow input, ServiceNow automatically converts @type t...

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Pass dropdown value to form in Workspace

I am working on a ServiceNow Workspace and need guidance on passing values from a dropdown to a form.Requirement:I have created a custom table application that stores application details.In Workspace, I added a Dropdown component that displays the l...

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Demo data not visible in Shopping Hub portal after installing S2P plugins

Hi everyone,I’m currently learning the Source-to-Pay (S2P) – Shopping Hub module in ServiceNow.I have: Installed all the plugins mentioned in the official documentationLoaded the demo data successfullyVerified that the demo data exists in the backend...

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Best practice to convert FBD scans into installed softwares

Hello, We have below use case from our SAM stakeholders which I think can be delivered through File based discovery. 1. Discovery of installed software that cannot be discovered by agent with SAM policies2. Detection of file paths for installed softw...

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CMDB Health Dashboard, under compliance shows " No Data Job Completed, however there were no CIs"

HI Community, In CMDB Health Dashboard, under compliance it is showing as like this "No data availableJob Completed, however there were no CIs available to evaluate" what does it means? where i need to check this and for other 2 completeness and corr...

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