ServiceNow Community

I'm importing CSV data from another system into SalesForce. The field for State is going into a cust

I'm importing CSV data from another system into SalesForce. The field for State is going into a custom text field ubti

Question

Task: Creating the iTunes Discovery Pattern (Part 1) is not complete

I followed the steps listed in the task to perform Quick Discovery, but the task did not complete.Please tell me the cause.iTunes does not appear in the ECC queue. https://learning.servicenow.com/lxp/ja/pages/learning-course?id=learning_course&course...

Question

HRSD Onboarding profile update

I set up an activity for 《Personal information update 》in the Onboarding Lifecycle Event.and my producer has also been configured as shown in the figure. The HR service and template seem correct to me as well. After I personate the new hire process, ...

Question

Resolved! Where to get IP information for an instance for outbound calls to share with API provider?

The owner of one the APIs that our servicenow instance consumes is asking us to share IP details because they are enabling IP Whitelisting at their end. Which IPs should I share? Where will I get that details from? And wouldn't the IP depend on the u...

Question

Heat map clicked - page redirection

when heatmap is clicked i need show the specific record.As per requirement, when a user clicked any of the cell in the heatmap, i need to show the record.but currently its not working, how to achieve it

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Risk Management

Resolved! Is load data work "dl_u_assigment" Table ?

Hi Community,When i am creating manual record in dl_u_assignment table it is properly setting fields but when i load my data it is not working properly can you anyone help me in properly Loading data in table or any small suggestion is appreciated. T...

Question

AI Control tower hyperscaler connection shows In progress for the last 24 hrs

Tries to discover AI Tools by setting up an Hyperscaler connection under AI Control Tower in the new Zurich Release by service now , have validated all the steps as per documentation but the status still shows in progress.

Question

Placing videos on Service Portal

Hi, Could you please recommend the best way of placing videos for employees? We do not want to embed them in KB article. Adding them on widget is the only option?

Question

Export SNOW TPRM risk calculations to excel

Hi All,I have been asked to create an excel spread sheet with all the questions, responses, rating scale, weightage, metric scale to replicate the scoring in https://www.servicenow.com/docs/bundle/zurich-governance-risk-compliance/page/product/grc-ve...

Question

Record Info in Contextual Side bar

I want the same way to create in my workspace for the record information tab which is in contextual side barcan anyone pls help on this..

Question

IRQs

When we take IRQs, the 'third-party tier' field on the third-party form doesn't get auto-populated. However as far the information on TPRM module is available, the IRQs are more detailed than tiering assessments as they give third-party tier also and...

Question
Vendor Risk Management

Error on Dashboard for only one user

Hi All, User is getting "This widget is a placeholder and will be replaced once a Report widget is created for it" error for most of the reports on a particular dashboard. But for other users its working fine.Please help me with what is this error an...

Question

Manual Approval - Without Updating Flow Designer

Hi Community Members, Kindly, help me solve below scenario: Scenario: We have an RITM/ Change where approvals have already been triggered for certain people. Now, we want to add additional approvers or update existing approvers. Solution: 1. I tr...

Question
Architect

Uplift your HealthScan score: Populate Knowledge Base articles fully

Hi there, Big change you've seen or even had to deal with the official ServiceNow HealthScan Scorecard at customers. The "ServiceNow HealthScan Scorecard provides an automated review of an instance". The PDF document optionally is accompanied with ...

Article

How to get the timestamp and channel id from response body in flow and use in next action.

Hello @allI am working on the Slack scope post message, I have have two post message actions use in the flow where from the 1st action want to capture the ts(timestamp) and channel id from response body. As I want to send 2nd message in thread of 1st...

Question