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Community activity

Install Condition Null on SW Model

Hi AllI've noticed some SW Models have Install Condition Null and I don't know what has caused that as I haven't amended or created any install condition on that SW Model.Where this happens, any entitlement or installs do not reconcile and so are non...

  • Question

Transform Map Coalesce Fields not Applied post Zurich

We have a weekly transform map that has decided to break one day after updating to Zurich. We have the coalesce fields set to include "assigned_to" but when you check the activity stream of the records created they would jump from one user to another...

  • Question

The changes made in X form should reflect on Y form

I have two forms X and YBoth forms have similar fileds called compact which needs to be filledIf the filed compact is filled in X form it should automatically get updated in Y when they are linked with the common filed value Sec

  • Question
  • Incident Management

No Teams information in cmdb_sam_sw_install?

We want to run reports for our teams usage as well as rolled out versions, strangely i dont see any teams installs in cmdb_sam_sw_install. I have about 500.000 other entries from publisher Microsoft in there, like Access, OneDrive, Outlook, Excel, Wi...

  • Question

Type field in Emergency change

When we create an Emergency change via P1 and P2 incident is there any OOB function to make the "Type" field read only when the change is in "new" state.    

  • Question

Generate PDF file for catalog variables and attach it to RITM

Hello There, I need to create a PDF file with catalog variables and attach it to RITM as a PDF file. Has anyone attempted this before? or do you have any suggestions? Could you please paste the script below if you have done this?

  • Question
  • Service Catalog

Hide uncheck checkboxes inside a multi row variable set

Hello ,  I have a multi row variable set that has check boxes that represent canada provinces, but when only once province is selected the unselected ones show as false. Is there a script to use to hide the false values in the portal and in the back ...

  • Question

Get Familiar with Agentic Workflows & AI Agent

  We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done.   This hands-...

  • Article
  • Support - Customer Enablement

Manager add Delegate on behalf of user

I am working on a requirement to allow a user's manager (or other appropriate person) to set up a Delegate on their behalf. Use case is employee has medical emergency with no prior notice and immediately is offline. How have other organizations handl...

  • Question

Configurable Portal Widgets: Portal Catalog Quick Links Widget

Below you can see Portal Catalog Quick Links.  In this example, it's displayed on the business portal.    This widget is out of the box for the business portal and other CRM & Industry customer portals that leverage Configurable Portal Widgets.   Wh...

  • Article
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