ServiceNow Community

User should be restricted form access if he/she click on Decline - OnLoad Script

Hi All, User should be restricted form access if he/she click on Decline, How can i do that?Please suggest, TIA function onLoad() { spModal.open({ title: getMessage('Information'), message: getMessage('Please make sure...

Question

Flow designer script for approvals

Hi, what am i doing wrong?why its not sending approval request to the group (im getting the log with the sys_id) I attached image

Question

Intangible benefits

Dear Community folks, Just checking how do you guys compute Intangible benefits i.e., Non Monetary benefits. How does that compute to Net Present Value in ServiceNow. RegardsAkhila

Question

HTML support for work note

Hi All,Is there any way that we can push HTML format in work note section from server side code ?

Question

Additional comment hyperlink not in TEST instance

[code]<a href="https://www.google.com/" target="_blank">Google</a>[/code] The above code works on DEV instance but not TEST instance. Does anyone know why?

Question

Platform Analytics Academy - September 17th, 2025 - "Ask the Experts"

Join us on September 17, 2025, at 12:00 PM Eastern Time for a dedicated live session where we’ll answer your questions about Platform Analytics. This is a first-come, first-served opportunity, so we encourage you to prepare your questions in advance....

blog

Catalog item reference variable shows sys_id instead of display name after submit

Hi, I created a database view that links the OOB cmn_location table with an m2m table I created. The m2m table holds the relationship between a location in cmn_location and a record in a custom table. All these tables are in the Global scope and set...

Question

Enable dynamic translation for additional comments in esc portal

We want end users to see the Additional Comments field translated in the esc portal for records like incident request. The Dynamic Translation plugin is activated and connection setup successfully.In form view translation is working for fields like s...

Question
Tokyo

New created catalog item isn't visible in portal search in PROD, In Dev & UAT is searchable in sp

Hi ServiceNow Team, I have created new catalog item isn't visible in portal homepage search in PROD but visible in dev & uat in Service portal.But catalog item is visible under defined category Thanks,K Nikhil Kumar.

Question

Data Certification with the dependency fields

HI All, I have a question on using the data certification, I have 2 fields on the form field 1 as Yes or No and Field 2 is dependent on the value of Field 1 as Yes, if field 1 is No we dont need the field 2. But while using this as a data certificati...

Question

Closing the Loop: Managing SLAs via Sold Products, Service Offerings, and Commitments

Introduction:SLA management is at the heart of effective service delivery, yet many organisations struggle to connect their contractual obligations with the actual services they provide. In ServiceNow, this challenge can be addressed by linking the s...

Article
Best Practices

Allow end user to see the current approver

Hi Community,Greetings. I have received a requirement to allow end user to see who is the current/next approves in the widget. Is there a way of doing it?Currently we are also planning for an upgrade, from Xanadu to Zurich. Is there such a feature OO...

Question
Service Portal

Resolved! How to change rows per page options in Agent Workspace?

Hi, I have a need to change the options when choosing "rows per page", I accomplished that by changing the glide.ui.per_page property. This however does not work for Agent workspace, does anyone know how I can fix this? Normal UI ...

Question
Instance Configuration
User Interface (UI)

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s almost here! The air is getting crisp, and our keyboards are getting ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has part...

blog

Playbook

HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.

Question