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What`s New Popular Posts More The latest in Community Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist How to edit "contact us for help " on esc portal Hello All   Can someone suggest how to edit this widge... Read More Ramya V Specialist Redirect Approvers Based on Role (Workspace vs ESC) Redirect Approvers Based on Role (Workspace vs ESC) De... Read More Ramya V Specialist Embedding a Search Widget Inside a Carousel Widget in Service Portal This implementation us... Read More Tejas Adhalrao Specialist My ServiceNow Journey – Learning, Growing, and Becoming MVP 2026 My ServiceNow Superpow... Read More Prasanna_Patil Specialist Knowledge article migration from cherwell to servicenow Hello all, I want to migrate around 500 articles from ... Read More Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Tejas Adhalrao Specialist Custom table not appearing in Transform Map Target Table (but another similar table does) Hi everyone,I’m facing... Read More Tejas Adhalrao Specialist Redirect users to Workspace based on role Hi,I have created a custom application and a custom Workspace.I want users with a s... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Process Mining Office Hours Hosted by Abigail Lavadia 26 Mar, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: SPM Academy Hosted by Abigail Lavadia 26 Mar, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Measure, Evaluate, and Troubleshoot Your Agentic AI (AMS) Hosted by Abigail Lavadia 26 Mar, 2026 08:00 AM PDT Event Details Online Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption Hosted by Sarah Wood 26 Mar, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy: Getting Started with Globalization Hosted by Abigail Lavadia 26 Mar, 2026 09:00 AM PDT Event Details Online Scaling Agentic AI Skills at Enterprise Scale: How inMorphis Powers 750+ ServiceNow Experts Hosted by Kevin_Lee 26 Mar, 2026 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

FSM - Repair/Replace client confirmation

Hi all, Once the technician closes the work order since the work on site is done, the client can somehow confirm using OOB functionalities? Many thanks

  • Question

Case creation from HR Agent workspace

Hello Guys, I have a question regarding creation of case form HR Agent workspace.I could see that when we create the case from workspace it throws an error.This happens to admin account too.

  • Question
  • Case and Knowledge Management
  • Human Resources Service Delivery

CSM Workspace - New Tab Case Selector

When selecting the + button (chrome_tab) within CSM Workspace and choosing 'New Case', I want to force the Case Type Selector, the same way you would through the 'Create Case' buttons. How can this be achieved?  

  • Question
  • CSM Configurable Workspace

DemoHub Fresh Test Data

Hi everyone, Does anybody know if there is a way for the test data in DemoHub to somehow be adapted to the time frame in which your demo will take place? For instance, if you are presenting SPM to a client in March 2026, to have for example Planning ...

  • Question

Metric for part of a process

I'm not sure this is the right place to post this, but I couldn't find a place that fit. I have a metric that tracks when a record moves through different process steps.  That is working fine.But I need to be able to report on when it spends time in ...

  • Question

Now Assist AI Icon background is transparent

AI Assist has been configured with the same configurations in both portals, yet the background is transparent in one portal and visible in the otherIn the portal 1 background is visible upon click.  portal 1 Portal 2 Has anyone faced this issue? 

  • Question

Configure Most recent tasks in kb_view in Workspace

Hi Experts, I would like ask your help on how to configure the Knowledge Article 'Most Recent tasks' to be visible as well in the KB view of Agent workspace.I would appreciate any inputs regarding this matter. Thank you very much. 

  • Question

Resolved! Privacy and Immutability of Attachments in Requests

Good morning, I have two questions about attachments handled in ServiceNow. Regarding privacy: I can restrict access to attachments. Not all attachments, so it can't be a general rule. There are certain Service Offerings that should have their attac...

  • Question
  • Request Management

Base64 is returning null in scoped application REST API explorer

I have scoped application. On Request I am attaching pdf file. While using GET https method in scripted REST API, I am getting null in Base64. However I am getting file name, content type, sys_id. Using below code- _readAttachmentAsBase64: function(a...

  • Question

Session timed out when editing Workspace Dashboard

My users are experience session timeout when they are editing on Workspace dashboard.  So the question was raised: What is required to be 'Active', when apparently editing and adding to Dashboard is not enough? Is it specified somewhere what is consi...

  • Question
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