Now Assist AI Icon background is transparent

[denny3]

AI Assist has been configured with the same configurations in both portals, yet the background is transparent in one portal and visible in the other

In the portal 1 background is visible upon click.

portal 1

Portal 2

Has anyone faced this issue?

[GlideFather]

Hey @denny3,

if it is the same environment and just different portals, this might be a subject of different portal themes..

To verify that, you can go to this path
https://yourinstance.service-now.com/now/conversation/settings/list/sys_cs_branding_setup
and select your chatbot:

And there you can update branding, but as far as I know, the icon cannot be replaced:

Check and ensure that:

• the chatbots used are the same one and not 2 different ones
• go to https://yourinstance.service-now.com/sp_theme_list.do and compare if the portals have the same themes selected..

If none of this helps, please create a case from Support Portal to get assistance from ServiceNow..

[Rafał Rataj]

eventually it might be a custom CSS Include on the in the portal  theme /m2m_sp_theme_css_include_list.do
use developer tools (Ctrl+ Shift+ i ) in the browser to identify the css differences between the portals