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What`s New Popular Posts More The latest in Community Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Save $200 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Knowledge + CreatorCon 2026 is coming ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- Kickstart Your Service... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Its_Azar Specialist Before Your ServiceNow Certification Expires: Read This What Is the ServiceNow Certification Maintenance Progr... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Webinar: 2026 Cyber Risk Trends: From Threat Response to Business Resilience Hosted by Megan Le 24 Feb, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Security Operations Applications Office Hours Hosted by Abigail Lavadia 24 Feb, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Process Mining for HR - Data-driven insights for AI agent deployment Hosted by Abigail Lavadia 24 Feb, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Process Mining for HR - Data-driven insights for AI agent deployment Hosted by Abigail Lavadia 24 Feb, 2026 08:00 AM PST Event Details Online ServiceNow Exchange: Employee Experience Office Hours Hosted by Abigail Lavadia 24 Feb, 2026 09:00 AM PST Event Details Online ServiceNow Exchange: Platform Academy - NowAssist for Catalog Generation in Catalog Builder Hosted by Abigail Lavadia 24 Feb, 2026 10:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Playbook activity questionnaire role

Hi, Anyone knows which is the role needed to fill questionnaire on the playbook? In my case the User has access to the workspace and the record(DLP incident). He has access on the Record Form activity and can do changes there but all questions on the...

  • Question

Employee Performance Management System in ServiceNow.

I am exploring the development of a Performance Management System Application in ServiceNow and would like to understand the out-of-the-box (OOB) customizations available for key performance management functionalities. Specifically, I am looking for ...

  • Question

Allow If vs. Deny Unless in ServiceNow ACLs – Are They Really the Same?

Introduction If you’ve ever worked with ServiceNow ACLs (Access Control Lists), you know they can seem confusing and intimidating at first glance. With elements like operations (RWCD), table-level and field-level ACLs, parent and child ACLs, scripts,...

  • Article
  • Best Practices
  • Scripting and Coding

Static Translated Notifications not generated, no entries in Email Log

I’m currently working on a ServiceNow instance running Zurich and I’m facing an issue with Static Multi-lingual Notifications. I’m reaching out to see if anyone has experienced something similar or knows how to resolve it.In the past, I have configur...

  • Question

PIR SECTION Timeline tab modification(MIM)

Hello All,In the timeline of inside post incident management report ection i want to have all the belowPIR timeline section• Created• Proposed• Promoted/Rejected• Actions taken (Under Compose section)• Flagged work notes• ResolvedHow i can achieve th...

  • Question

MRVS Modal Style

Is there a way to change the style of the MRVS Modal? Like the background color of the inputs should be color red.

  • Question

Best Practice when adding a template to the Project Planning Page

I'd like to know if someone has worked out the best time to add a project schedule template to the Planning Page in Project Workspace. I think I found a solution but would like your feedback.  When a project is converted to a demand:It pulls over the...

  • Question
  • Project Portfolio Management

Prepopulate the fields while creating child case

Hi All, We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.Tried creating a Business rule before insert, but it is happening after creating the case not whi...

  • Question
  • Human Resources Service Delivery

Understanding State Models and Transitions

OverviewThis article provides a high-level overview of State Management in ServiceNow, explaining how State Models and State Transitions define and control the lifecycle of task-based records such as Epics. It describes how organizations can structur...

  • blog

Incident Reassignment Count When Using Interactions

We use Interactions as the entry point on the insourced IT Service Desk for our health system. When the IT Service Desk agent recognizes that the interaction results in an incident, they open one. Question: in that flow interaction to incident, what ...

  • Question
  • Incident
  • Interactions
  • Reassignment Count
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