ServiceNow Community

Record not found' Message – Request for Customization

Hello, When searching for an SN item that may have been deleted or that the user does not have access to view,a "Record not found" message is displayed upon clicking the record link. Could you please let us know where this message is generated from, ...

Question

Understanding Dual Roles in ServiceNow FSO: Modeling a User as Both Consumer and Contact

Background: In the world of financial services, a single party, whether an individual or an organization, can engage with a financial institution in multiple, distinct roles. These roles reflect the complexity of modern financial ecosystems and the d...

Article

Resolved! Changing Incident Priority Based on Alert Metric Name

Hello Everyone,We have incidents being created through Event Management. Our requirement is to update the priority (impact and urgency) of these incidents based on the metric name of the originating alert.I tried configuring this using Alert Manageme...

Question

SPM Pro vs Standard - Where can you find out what products you are entitled to for each?

Where do you go to see what you have purchased for each of these products?

Question

Form Builder/Design Form vs Layout Form

Trying to understand the differences between the Form Builder/Design Form vs the Layout Form options when trying to layout a form. I ave a form with a lot of sections I am trying to consolidate into less sections. The form currently, using UI policy,...

Question

Is there a way to specify the columns to seach in a Reference Field?

I am looking for a way to specify the columns with which the search will be performed in the Caller ID field of the incidents form. That is, I can see the name, mail, email, phone, but the autocomplete search should only be performed by the name or t...

Question

Security Data Filters in ServiceNow

Overview Security Data Filters (SDFs) in ServiceNow restrict access to records based on user roles or security attribute assertions. These filters are applied before a query is executed, ensuring only authorized users can access sensitive data—whet...

Question
upgrade

Export to Powerpoint "instance refused to connect" issue.

Hi SNOW community, We recently upgraded our instance to Zurich, since the upgrade, I've been unable to use the "export to powepoint" add-on for SPM. I use PowerPoint Online and sideload the manifest file each time I need to create a template (using...

Question

how to route users to employee center based on specific user criteria

Hi,We need to route all users who report to a specific person to employee center portal when they try to access ServiceNow. Can anyone assist on how to achieve this requirement?

Question

how can I pull historical data to check if a ticket was assigned to Service desk

I need help with creating a report where it shows when in the history of a ticket, it was assigned to Service desk. example: on 1st oct the ticket was assigned to Service deskon 5th oct, the ticket was assigned to application team I need this ticket ...

Question

Handling receiving tasks for external stockrooms

We're continuing to build out our asset lifecycle within HAM and have a situation that does not have a clear solution and I'm sure we're not the first to run into. We have an external stockroom that handles provisioning of our end user devices. We or...

Question

🚀 Simplify Complex Logic with ServiceNow Decision Tables!

Simplify Complex Logic with ServiceNow Decision Tables! What is a Decision Table?A Decision Table in ServiceNow allows you to define and maintain conditional logic in a structured, tabular format. Think of it as a no-code way to evaluate multiple co...

Question

Webinar Series: CRM for the AI Era - Episode 2 - Fix the broken customer experience

Legacy CRM was supposed to make life easier. Instead, we got a meltdown Excited to share a 4-part series showing how AI can finally deliver on the promise of CRM. Here is Episode 2 of this series: "Fix the broken customer experience" About t...

Event

Client Script not working in SOW

Hey all - I did read through some other posts but didn't find what I was looking for as I had already done those steps of troubleshooting. I am working on rescoping some of our work as our SOW was stood up quickly and before there was much in docs/su...

Question

Project Workspace Planning Page Error Message and Business Rule

Hello Community,for project task I have a business rule that force users to enter time worked before changing the state to close complete.This works ok however in the planning page, when trying to close complete a task from there, it displays a non ...

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