ServiceNow Community

IRM Plugin (NIST CSF)

Hi Everyone, I just noticed that there are a lot of available plugins of IRM in ServiceNow including NIST CSF. Have anyone tried utilizing this? As of now, we're using a self scoring tool for NIST CSF and if this plugin works, maybe we can utilize t...

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Access Issue for Non-Admin Users to Edit Choice Fields (sys_choice Table)

Hi, For non-admin users who need to edit and add values to choice fields in the sys_choice table, we tried assigning the personalize_choices role, but it did not work. Could someone please help with this? It would be very useful. Thanks!

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Old Dashboard is destroyed with zurich upgrade

Hi Braintrust,Grad SN Learner here, upon Zurich upgrade legacy dashboards were converted to some platform analytics or some pa dashboards automatically this has disrupted the dashboards... any inputs how to get them back ... any known issues etc or ...

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HRSD Configurable Workspace

Hello Community, We have a requirements from configurable workspace: To make custom fields mandatory only if subject person is from India else it should be non-mandatory . What I tried : Creating UI policy putting all condition with that specific Hr ...

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Decision Table returning null (result_elements missing) when called from Flow Designer field script

Hi Everyone, I’m working on auto‑routing RITM/sc_task assignment groups based on the requester’s country.To manage this logic, I created a Decision Table with two inputs:u_user → Reference (sys_user)u_catalog_item → Reference (sc_cat_item)And one res...

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Action Designer
Decision Builder
Flow Designer
Process Automation Designer
Workflow Automation

Is there a way to disable global translations for certain record producers?

As we have some global translations, e.g. for "Descriptions" they show up on each and every record producer in case a user has selected a respective language. However, since it is not feasible to translate each and everything, especially for items th...

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Service Catalog
Service Portal

OOTB UI Action Label Differs across instances for NEW Engagement

We are seeing an inconsistent behavior across two ServiceNow instance for the same OOTB functionality.When attempting to create a New Engagement, the UI actions displayed at the top of the page differ between instances. In one instance, it shows ' V...

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Resolved! Excel upload / validation via catalog item variable before submitting the catalog request

hi @Ankur Bawiskar I’m working on a Service Catalog item with the following variables:Attachment variable – used to upload an Excel fileList Collector variable – used to store usersThe uploaded Excel file contains only two columns:User NameUser ID (p...

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SOW - Service Operation Workspace - Chat Customization

Hi All,My instance is in Zurich release,When a help desk agent is working on Interaction A, and the end user replies on Interaction B (chat),the agent should get a visual alert so they notice it immediately —either:a popup / toast notification, ora g...

Question

Set the checkox 'u_resolution' to 'true' if the incident assignment group is same from beginning

1.I have a requirement to set the Checkbox 'u_resolution' to set to true. If the assignment group field of the incident record remains unchanged from the beginning to end of an incident.2. If the incident is assigned to Assignment group ' IT support'...

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(Article 1_TM) My experience - How I pass CIS – Data Foundations (CIS-DF) exam & few Tips

On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...

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Service Bridge v2.1: February25 Store Release - Publish catalog items as remote record producers

This time saving feature allows providers to publish local catalog items to Service Bridge as remote record producers. A provider can create a remote record producer from the following catalog classes. Catalog ItemRecord ProducerHardware CatalogSo...

blog

I have created a UI Page fullcalendar and put that in a variable type ui page for a record producer

I have a UI page which is using the fullcalendar library, we have html part and client scripts where we process events generated through glideajax call. Everything is inside a scoped application, when we try the Ui page using try it it shows all even...

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GRC compliance issue

When a risk or an exception is approved for a issue, should we close the issue or leave it in response status ? if we can close the issue then what status it should be closed as - Closed complete, Closed-incomplete? Please share any relevant document...

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Compliance Management

Regarding document id field

Hello,I have created a document id field for a table and i have created a dependent field and gave the attributes of the required tables which i want to populate.Now the tables are correctly showing up, but the table name is displayed by the backend ...

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