ServiceNow Community

L2 discovery and relationships

HelloWe want to populate our ServiceNow instance with CMDB data. We are mainly interested in network equipment data and have therefore been experimenting with L2 discovery in our ServiceNow instance. So far our discovery setup retrieves a lot of the ...

Question

Latest access control enhancements for AI Agents and Skill Kit

In the Yokohama Patch 6/Zurich Patch 1 release, ServiceNow has released new security improvements to control access and visibility of your AI Agents and Now Assist skills. AI Agents ACL configuration options are now available directly in AI Agent S...

Article

NowAssist Keeps giving me inactive users

Hi all,We have configured Now Assist as much OOB as we can. With it, we have created custom Information Sources for the following: 1. User table - active is true2. Catalog Items - active is true and belonging to certain Catalogs3. Knowledge Table - p...

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Need help On Portal issue while chat in now assist

while chat in now Assist virtual agent , At some point of time, i get the error. I am attaching the screenshot below.Please assist me the way to solve the issue.

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Resolved! Function to parse gs.getSession().getTimeZone();

Hello. Does someone have a function to parse the ZoneInfo array (?) or whatever it is that is returned from: var userTimeZone = gs.getSession().getTimeZone(); The output from that looks like this: sun.util.calendar.ZoneInfo[id="US/Eastern",offset=...

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Handling of Approval Task state "More Information Required" in "Ask for approval" flow action

Hi Community, We are using "Ask for approval" flow action to create the approval tasks based on certain trigger points but just realized that it only able to handle the Approved and Rejected state of the approval task. We want to create another appro...

Question

CMDB Ingestion of Configuration Item that have Duplicate Serial Numbers and Names

We have an ask to start ingesting some CIs into the Computer class that have duplicate serial numbers and names in the source data. The source data cannot be cleaned up. The only unique identifier in the source is a Device ID that will be mapped to C...

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Platform Academy - AI-Powered Mobile Experiences Exploring GenAI Features in ServiceNow Mobile

AI-Powered Mobile Experiences: What's New with Now Assist on Mobile The latest Platform Academy session was packed with powerful updates on how Now Assist is transforming the ServiceNow mobile experience. Led by Stacy Zhu, Senior Product Manager for...

Article

How to handle stale application CIs?

Hi There, What is the right way to process stale (not updated last 60 days) application CIs?

Question

Integrate Knowledge Articles within the Service Portal

Hello everyone, We want our customers to see knowledge articles before they submit a ticket from the Service Portal (SP and CSM). It seems like I can set up contextual search, based on short description. Is this is a widget available in the service ...

Question

Crowdstrike integration

HI All,Good Evening!To implement and the configuration of the Service Graph Connector For Crowd strike into our ServiceNow environment. This implementation will enhance our CMDB with accurate up-to-date endpoint data and identify unprotected assets t...

Question

Trouble Getting Skill Assignment to Work With Incidents

I've gone through this tutorial a few times and also through all the other documentation I could dig up. https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-assignment/concept/skills-routing-tutorial.ht...

Question

UIB Builder: Catalog Item component: How do I refresh form after submission to reuse the page?

Hi I'm configuring a Configurable workspace. I have a workspace-style homepage with a list on it. The list "New" button event is configured to open a new page which has a single catalog item component for the user to raise a new request from the cata...

Question

Problem Management Roles - How did you distribute the roles?

Hi all, I am working on getting Problem Management in use for my company. We have solid process formed but distributing roles is now in question. I cannot find any best practices for this topic. At prior jobs we gave all assignment groups the proble...

Question

User not able to create (sys_template) records.

Hello All,I have created ACLs on the sys_template table to provide access for users with the knowledge role to create template records. From the list view (sys_template.LIST), users are able to see the "New" button and can create records without any ...

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