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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by jordancbaron The CreatorCon 2027 Call for Content Is COMING SOON The CreatorCon 2027 Call for Content Is COMING SOON He... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by Eric L Ask Me Anything with the Flow by ServiceNow Team Hi everyone, I'm Eric, a Product Manager at ServiceNow... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: SPM Value Journey: How People, Decisions, and Work Connect from Idea to Outcome Hosted by ServiceNow 8 Oct, 2026 08:00 AM PDT Event Details Online ServiceNow Exchange: Knowledge Management - Fireside chat with Field Business Process Consulting Hosted by ServiceNow 8 Oct, 2026 09:00 AM PDT Event Details Online Federal Tech Talk: Transform Permitting from Siloed to Seamless (Modern Government at Scale) Hosted by Mayleen Fitzcha 8 Oct, 2026 10:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Valuing Conflict — w/ Liane Davey (APAC) Hosted by jasminecole 9 Oct, 2026 03:00 AM PDT Event Details In person Office Hours Live with Frances Frei — Valuing Conflict — w/ Liane Davey (AMS) Hosted by jasminecole 9 Oct, 2026 09:00 AM PDT Event Details In person Cybertech Europe 2026 Hosted by ShaunaV 12 Oct–14 Oct, 2026 11:00 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! Need to find the workflow, where the event is being used

Need to understand the in which workflow , the event is being used in ServiceNow. sla.warning.parm Please advise how to check it, I have checked workflows on task_sla table, but NO LUCK(not able to find it)

  • Question

ServiceNow Otto for CSM - Knowledge Generation

Knowledge Generation skills empowers customer service agents to automatically create knowledge article drafts directly from resolved cases and helps support functions to reduce writer's block for new topics and articles to share with customers or con...

  • Article
  • Case Management
  • Customer Service Management

Onload client script button not working

Hi,In the below onload client script, I kept the button "clear flag" when we click on this button it should make the checkbox field  u_cirt_in_progress to false and should save the form and stay on the same page but right now it is taking me to the n...

  • Question

Help with UI Policy

Hi Everyone,I have created UI Policy to make certain fields mandatory, but those fields are not getting mandatory. I added script in UI policy with alert. I can see the alert in Classic UI but not in csm/fsm configurable workspace. Thanks in advance

  • Question

Documentation Required Before Application Publishing

Hi Community,We are currently preparing to publish a ServiceNow application and are working on the required documentation before moving to the publishing stage. So far, we have prepared/documented:Application configuration detailsPositive and negativ...

  • Question

Service Exchange - Data Security Summary Now Available

If you're evaluating Service Exchange or getting ready to onboard a connected organization, one of the first questions that comes up is usually around security — how data moves, what's protected, and what each side is responsible for.   We've put tog...

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Inheritance Child to Parent

I have Domain field and Pillar field on Task form domain field populate based on pillar field I want to inherit both the field value to Case form.Which is Child to Parent inheritance.

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UPDATED: Issues accessing ServiceNow University (clock)

If you have experienced this issue, please try logging in again as we believe it has been resolved. There is no need to create a case at this time.   I'm seeing a number of folks having issues accessing ServiceNow University this morning. If you're i...

  • Question

Interesados en Trabajar

Hola, Si alguien está interesado en trabajar, me pueden contactar a través de linkedinPablo Cruz Angón: https://www.linkedin.com/in/pcruza/Saludos PD. Espero que este mensaje no lo borren

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