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Custom Data Stream Action Error: [ERROR CODE: -1] Socket closed when retrieving large datasets

I've created a custom Data Stream Action within IntegrationHub to retrieve large datasets, but I consistently encounter an error where the operation stops mid-stream. The action fails with a status of -1 and the response body: [ERROR CODE: -1] Socket...

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How to Fetch RITM Variables in Flow Designer to Send Notifications, Update States, and Create Tasks?

Hi Community,I have a scenario where:Certain catalog variables are hidden on the Service Portal but visible on the Requested Item (RITM) form.After the RITM is submitted, I need to:Send a notification based on the selected choice in one of the RITM v...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Own Teams Bot not responding

Hello, I am currently running the Teams integration with the Self Configured Setup, not with the Enterprise Apps, because I would like to connect my DEV and test instance with another bot.Now I had created a bot in Teams with the following instructio...

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Discount or promo CSA exam

Hello,I was wondering if there is any black friday offers going on right now for the CSA exam like a promo code or discount code offers for purchasing the exam (North America)? If so can you please share.

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Alternative to email notifications for fulfillers/resolvers out of ITSM

We recently deployed ServiceNow ITSM in our organization replacing a very archaic system for our IT requests and incidents (I feel like we upgraded our car from manual/crank windows to power windows!). We have not yet deployed the Employee Portal to...

Question

Need ITSM guidence

Hi everyone,I need some guidance. I’m good with ServiceNow concepts, but I’m struggling with real-time scenarios due to limited hands-on project experience. Because of this, I’m finding it difficult to clear interviews.Can someone please help me with...

Question

ServiceNow Catalog item Client Script & Ui Policy conflicts

If there are variables like "Region" & "Unit". Region is a Multiple choice type variable & Unit is a select box type of variable now based on the region & unit selection there is other variables which are 11 checkbox variables which should be mandato...

Question

Need to setup Authentication for Scripted REST API

Hi Everyone,I am new to integration, I have created a scripted REST API(GET) to send some CMDB field details in JSON format, It is working fine when tested using REST API Explorer, Now the next we need to setup authentication. Client have provided se...

Question

Ui action script doesn´t work

I'm creating a UI action (button) in the ServiceNow sc_task table called "Create Story". The button should trigger a process to create a story record in the rm_story table and copy fields and attachments from the related Requested Item (RITM) to the ...

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How to hide the default standard template in knowledge table

I need to create the duplicate Custom Template same as standard and i need to hide the default standard Template.

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Enhanced Chat branding questions and concerns

I've been tasked with setting up the new Now Assist for Virtual Agent. I've gotten it going but I've run into an issue branding the chat window and I can't seem to find a solution that works. These are the areas I've tried to do the work based on my...

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Virtual Agent with agentic reasoning in the October release, and what it means for you

The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...

Article

Conversational integration with Microsoft Teams - installation, FAQ, and troubleshooting

Conversational integration with Microsoft Teams - Installation, FAQ, and troubleshooting (As of Vancouver GA) Table of contents 1. Installation 2. FAQ, Security FAQ 3. Troubleshooting 4. Copilot integration 1. Conversational integration with M...

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Multiple Versions
Virtual Agent

How to request catalog items in Now Assist in Virtual Agent

As of Washington GA: With the Virtual Agent, users can order catalog items within a conversation without opening a separate catalog window. This enables users to get the items they need faster whether they're on Portal or an integrated messaging ap...

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