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How to extract the script actions or script includes used in virtual agent topics

Hi Team, Need your support to understand and extract script actions or script includes used in virtual agent topicsAlso how to understand the Integration Hub or third-party tools integrated with the virtual agent topics RegardsNaresh

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Excel.xml format file is not supporting on ESC?

We are unable to upload Excel files in .xml format to ESC. All attachment properties have been validated, and no restrictions are in place. Please let us know whether this behavior is out of the box or if additional configuration is required.

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Resolved! how do you configure survey to skip the "Get Started" screen?

how do you configure survey to skip the "Get Started" screen? we provide a link to the survey in the resolution email. we dont find any value in the "get started" screen.

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Signle line text variable is not visible on the ESC form

I have a single-line text-type question on the record producer. It is active and mandatory. When clicked on try it, the question displays on the form. But when I opened the form in ESC, the question was not displayed, but was shown under the "require...

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please tell me script right or wrong , if wrong pls correct i

31. Prevent change to a specific valueField: StateScript: if(newValue == 'Closed'){ alert('You cannot directly set state to Closed');g_form.setValue('state', oldValue); }Explanation: Enforces process rules.function onChange(control, oldValue, newValu...

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Localization of Smart Assessment

Hi, Any guides/articles on how to translate smart assessments? @Alex Coope - SN

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CI Reference Lookup Extremely Slow with Large CMDB (~2.3M CIs)

We are experiencing severe performance issues with the Configuration Item (CI) reference lookup when clicking the magnifying glass from Incident and Change records. Our CMDB contains approximately 2.3 million CIs, and simply opening the CI lookup tak...

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How to show dates for timeseries line graph trend by date? (In platform Analytics Dashboard)

I had a core UI Report, which was a Time Series Line graph where the trend was done based on Incident Opened date, and the trend would be by week.In the Core UI report, this would show the beginning of each week on the x-axis and show each week where...

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How to create a UI Action that populates a List Collector without saving the record?

Hi everyone,I’m trying to create a UI Action on a form that will automatically populate certain values inside a List Collector field when the button is clicked. The part I’m struggling with is this:I want the List Collector to be updated on the form ...

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Import Excel Data into alm_hardware and cmdb_hardware_product_model

Hi Team,I am trying to import hardware asset data from an Excel sheet and need guidance on how to handle field mapping across two different tables.Excel Sheet FieldsPO NumberSerial NumberLife Cycle StageStatusModelModel NumberUseful LifeWarranty Expi...

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Help with a business rule

I would like to create a business rule. The requirement is as follows: When a certain assignment groups are updated on sys_user_grmember table, i would like to automatically create a request using 'General Request' catalog item and assign the task ...

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Employee Details Expanded Card

I am working on Manager Hub and wanted to include details on Employee Details expanded contact card. I only have the options Location, Contact and Status. How can I add more fields from Employee Profile table onto this card?

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two tables in list collector variable

I have a list collector variable which fetch values from "cmdb_sam_sw_install" table. Can we have another table(samp_sw_subscription) added to this list collector variable? In "install" table "user" field is available and in "subscription" table "ass...

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ServiceNow Exchange: CRM AI Academy - Designing and Deploying Successful Agentic Workflows

Agentic workflows let AI take action, not just generate content. But successful ones require the right architecture: scalable, efficient, variable, and grounded. In this CRM AI Academy session, you'll learn a proven framework to design and deploy ...

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Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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