ServiceNow Community

Quick Start Tests- Employee Centre

Hi Team, I am working on Yokohama instance and was checking the Quick Start tests for Employee Centre. But 10 ATF tests are missing under Quick Start tests as per the Servicenow documentation.O am unable to understand the reason for the same.Could yo...

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service portal standard ticket page got deleted

Hi team, in the sp_page, there is a oob page called 'Standard Ticket' Page. It somehow got deleted in dev. We tried to repair the plugin by which it came. Also did all the mappings by comaring it to our UAT environmnet like adding row,container,insta...

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Version of knowledge article removal

Hi All,I want to remove version of knowledge article. I my instance I enabled versioning of article so if any update happen with same number multiple article available.Example: I have knowledge article is KB00023. Now, I updated and it have multiple ...

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why can't I see CI looup rules in my PDI

I am not able to see any OOB CI Lookup Rules in my PDI.

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Fields being incorrectly updated in Catalogue item via a client script

I've got 5 onChange Client Scripts to be applied to 5 fields in a catalogue item that I've been working on. The five fields are:The values of the five fields should automatically be updated to Severe (3) if the following question is Highly Confidenti...

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Allow one domain to create a record prducer

How would I only allow our domain to create records? There was an incident where a vendor's email was hacked and emailed our instance which generated a ticket with a suspicious attachment.

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Help: How to join Database Instance, Server CI & Business Service details in one view?

Hi Everyone,I need to build a single view/report in ServiceNow that combines fields from the following tables:Database Instance (cmdb_ci_database)Server CI / Host (cmdb_ci_server)Business Service (cmdb_ci_service or related service table)My required ...

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Resolved! Tuning Check error: T021-MID cluster configuration should be identical - Discovery Admin Workspace

Hello Discovery Admins - On the Discovery Admin Workspace, I am trying to resolve the T021 tuning check error under the 'Discovery tuning advice' at the bottom.High - T021-MID cluster configuration should be identicalOne of my Clusters, with four of ...

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handling inactive approvers in ITSM

Hi team, I have a use case. If the approver is active false, the approval should go to its manager. It will be for the modules that have approval logic like for change, RITM etc. I have written a Business Rule of type 'before insert' on sysapproval_a...

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Create Project Risk based on criteria in scheduled job

Good Morning all--thanks in advance for your help!Have a request to create a Project Risk on associated project based on certain criteriaSorry fairly new to scripting so be patient.. create a Project Risk on associated project:All 3 of these conditio...

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Project Portfolio Management

custom approval in flow designer

Hello experts, I am creating a flow designer in which in the output variable, i have comma seperated user's sysid's example ["904aa11993c322909fa4d2fbb9373c16","24206a0f93792e105f36bb697bba102a"]I want to send an approval to all of the users that wi...

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pause the flow in flow designer

Hi team, In my flow designer, i have 5 catalog tasks and all need to be created at once based on my use case.I want my flow to be paused until all the catalog tasks are completed. Can anyone tell me how this can be achieved via flow designer

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Resolved! 'Complete' button form modal for Problem tasks of different types in SOW - how to configure

Hello, Use case - we created a custom Problem task type called Continuous Improvement, and in order to make it consistent with General and RCA ones, we had to configure a new action assignment to make 'Complete' button appear on those tasks in SOW. E...

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Service Operations Workspace

Unable to Add Existing Catalog Variable Sets to a New Catalog Item

Trying to add 3 variable sets to a new catalog item and getting the messages below:I was able to add 5 other variable sets with no error messages and these 3 have the most variables listed within them (like over 50 total) so don't want to reproduce t...

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Linking incorrect knowledge articles

Hi allI was wondering how people deal with issues/teams, where an analyst will link or attach an incorrect knowledge article to an incident. Example, analyst links an Adobe article to an issue regarding MS Teams. At the moment, I'm trying to push our...

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