Welcome!
Assistant Analytics is a built-in dashboard in Assistant Designer that provides clear visibility into how your AI assistants are performing across channels and workflows. It consolidates key metrics into a single, actionable view so you can quickly understand impact and optimize with confidence.
It helps you understand:
- How assistants are being used (conversation volume, adoption trends)
- How effectively they resolve issues (inferred CSAT, deflection signals)
- Where to optimize (resource consumption, friction points, channel performance)
By tracking usage, satisfaction, deflection, and AI resource consumption, Assistant Analytics enables smarter performance tuning, improved assistant discoverability, more efficient AI usage, and clear measurement of automation impact.
It’s not just reporting — it’s your operational feedback loop for scaling conversational AI successfully.
