Assistant Analytics Hub

[Sharon_Barnes]

Assistant Analytics Hub

Welcome!

Assistant Analytics is a built-in dashboard in Assistant Designer that provides clear visibility into how your AI assistants are performing across channels and workflows. It consolidates key metrics into a single, actionable view so you can quickly understand impact and optimize with confidence.

It helps you understand:

• How assistants are being used (conversation volume, adoption trends)
• How effectively they resolve issues (inferred CSAT, deflection signals)
• Where to optimize (resource consumption, friction points, channel performance)

By tracking usage, satisfaction, deflection, and AI resource consumption, Assistant Analytics enables smarter performance tuning, improved assistant discoverability, more efficient AI usage, and clear measurement of automation impact.

It’s not just reporting — it’s your operational feedback loop for scaling conversational AI successfully.

Requirements

Family Release Zurich Patch 6

Release Now Assist for Platform 10.0.3

Role Required virtual_agent_admin

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Assistant Analytics

Assistant Analytics Intro

Your guide to measuring ROI and adoption of AI assistants.

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Assistant Analytics

Assistant Analytics Overview

An overview of key metrics, ROI signals, and adoption insights.

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Assistant Analytics

Assistant Analytics Usage

An overview of key metrics, ROI signals, and adoption insights.

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Assistant Analytics

Assistant Analytics: Adoption & Engagement

An overview of key metrics, ROI signals, and adoption insights.

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Assistant Analytics

Assistant Analytics: Sentiment tab

An overview of key metrics, ROI signals, and adoption insights.

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Assistant Analytics Hub — ServiceNow