ServiceNow Community

Create or Update Remote Record Action Uniqueness checkbox cannot be checked during subflow creation.

I am developing a subflow to create records on other instances using the Create or Update Remote Record Action.However, when I click to check the "Determines uniqueness" box next to where I want to specify Fields, it is not checked.I was able to chec...

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Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Access Controls

Hello everyone, as part of my learning in ServiceNow while exploring Access control List I was getting confuse to understand the ACLs where mainly I was confused at what is the main difference between the table none and table (*) so can anyone expla...

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Client Script – Approval Remark Control

1.If logged-in user does NOT have Travel Approver role, make Approval Remark field read-only. 2. Users with approver role should be able to edit it

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Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow rel...

Article
Advanced Editing
Knowledge Center
Knowledge Management
tinymce

Fixed by change field editable when incident is closed by Service Manager

Hi community, I have spent two days on this requirement and I have to be missing something. The requirement is to allow the Service Managers to edit the 'fixed by change' field when incident is closed (sometime the implementors fail to relate the cha...

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'Request For' Field Grayed Out on Order Confirmation

This question was posed in a 2023 post. The answer was to go to glide.sc.req_for.roles and update it if needed. If it's blank that means all roles have access. Ours is blank but I have a user who still sees a grayed out 'Request for' field on the Or...

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How is the “Suggested” target value calculated in Proactive Analytics?

Hello ServiceNow Community, In Proactive Analytics target configuration, the Value field is pre‑populated as “Suggested”, as described in the documentation below:https://www.servicenow.com/docs/r/now-intelligence/proactive-analytics/proactive-analyti...

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variables are not working with the newer sn_sc.CartJS but do work with the old Cart API

Hi, I have created a widget with an HTML form on it, when the form is submitted it should checkout a Service Catalog item. I have it working with the older `Cart API` but I noticed in the script include for it, it states: This has been deprecated. P...

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Adding Recommended actions option to the side panel in workspace

I want to add Recommended Actions option in the contextual side panel of the Workspace. Can anyone help how to achieve this. Thanks in Advance

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Issue imitating an out of box UI action

Hello,I am trying to replicate the logic of the out-of-box UI action on sc_request called "Cancel Request".URL: https://<yourinstance>.service-now.com/now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D180dfd110a04bf1501fc982f0cf791bb The l...

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How to get Recommended Actions to appear in workspaces?

I have both plugins installed for CSM and ITSM for Recommended Actions, including an additional Advanced plugin and I can't get anything to appear in the workspaces. The limited OOB recommendations were loaded and I created a few extra examples on m...

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Adding the "Recommended Actions" panel within a (custom) workspace

DISCLAIMER: This article describes a proposed solution to support this use case. The proposed solution requires configuration/customization, as such, there is no liability for ServiceNow to provide support, apply changes, fix defects and review impa...

Article
UI Builder : Next Experience

Configuring knowledge cente

HI All, I am trying on configure the knowledge center to show HR case data as potential gaps . For that I have created similarity and cluster solutions. I have run the schedule job for knowledge clusters generation , Got the data in knowledge covera...

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Licensing Clarification – CSM Portal-Only Customers (B2B Model)

Hi Community, We are using the CSM & ITSM suite and operate a B2B model where we act as an intermediary between two customers — one at the source side and one at the destination side — and earn a commission for facilitating the service. We plan to u...

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Architect