ServiceNow Community

Add User in CC of an email

Hello,I have a requirement in my current project where I need to create an email script in ServiceNow. In the User table, I have three custom fields: L1 Approval, L2 Approval, and HR Employee. I need to include the users from these fields in the CC s...

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risk statement Duplicate “Related Risks” displayed in Compliance Workspace (OOB behavior)

Hello teams, Please i need your help on this : In Compliance Workspace, on the Citation record (example: RS.MA-01), the Related Risks section displays the same Risk multiple times.Observed OOB behavior:A Citation is linked to N Control ObjectivesA Ri...

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Investment Funding - Top level Investment

Hi, I have created a Top-level investment and added funds for the fiscal year 27. Have NOT allocated the funds to any entities but still the Total Allocated and Total Available are not matching.

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On PTASK table, when Assignment Group changes, automatically it should set back the State to "New"

Good afternoon.Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.1) I tried using Client Script, but it worked only on F...

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KB article configuration

Hello Community, This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will you please help in configuring ...

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Which plugins are required to test CRM and SOM on a PDI?

Hi everyone,I would like to test ServiceNow CRM and Service Operations Management (SOM) on a Personal Developer Instance (PDI) to get a realistic hands-on understanding of the capabilities.I’m looking for guidance on the following:Which plugins are m...

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How to populate values in reference variable based on one choice variable

Hi Experts, I have a requirement. I have two variables.One is a choice type having two choices, A and B. I have another variable of type Reference, which is getting values from a custom table. I want to populate values in the second variable based on...

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How to add a pop up form when clicked on UI Action Button

Hi Everyone, I have a requirement like I want to add a pop up form when I click on a custom UI Action button on a form. This should also work on Workspace as well.Like confirm boxes, let me know if there is anything I can use and start. I would requi...

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Is Dot-Walking Supported in g_form.setReadOnly() in OOTB Client Script?

Hello Team,Below is an out-of-the-box (OOTB) client script. While reviewing it, I noticed a potential issue.The client script uses dot-walking on a reference field to make it read-only. Is this the correct approach, or is this a ServiceNow bug? Based...

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What is the difference between Expected loss and Potential loss in risk events?

Hi, everyone. Risk events have "Expected loss" field and "Potential loss" field. What functional differences exist between them?I have confirmed that entering values into the Expected loss field reflects the Expected loss figure at the top of the Ris...

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risk management

Validate connection UI action not working for D365 & Power Apps saas integration

I have setup D365 & Power Apps saas integration profile , there we have two options 1. Download subscriptions2.Download Activitywhen I am checking the Download subscription check box the connection is getting validated but when I am checking both dow...

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Platform Analytics - Filter Group for Month and Year

My business requirement is to filter the list of open and closed tasks by year and month. I've tried to fetch the start date from asset_task.ast_contract and set it to the filter group but it seems possible to separate the year and month through it. ...

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Resolved! How to get the Payload that get sents to JIRA from Flow designer for Incident tickets?

Good afternoon.!We have ServiceNow-JIRA integration. We have a requirement, to get the payload that gets sent to JIRA from the Flow designer upon any Incident ticket updates? We need it as a JSON format. Is it possible to get it?Please help. @Ankur B...

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Resolved! is there a way to update the vip icon in incident form that comes in caller field

Hi team,For a vip user in incident form, below is how ,it comes in service operation workspace Below is the OOB client script(highlight vip caller) responsible for that which i thinkif we just want to change the name of VIP to frg. is there any way b...

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Resolved! Certificaion expired after completing CSM Delta Exam

Good morning everyone, this morning I completed the Delta exams for the CSA and CSM certifications in order.For the first, everything went well. For the second, however, after submitting everything, I found that the certification and the related cert...

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