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Knowledge 2026 The CreatorCon Community Hub is open. Sessions, activities, expert tips, exclusive info, and more. Everything you need to make the most of CreatorCon, right here. Start exploring What`s New Popular Posts More The latest in Community Posted by jordancbaron How to Use Agenda Builder for Knowledge 2026 and CreatorCon Agenda Builder is offi... Read More Posted by laurentapia First Time at CreatorCon? Join the Crew. First Time at Knowledge? Join the CreatorCon Crew. Walking into CreatorCon for the ... Read More Posted by kristymerriam Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Posted by jordancbaron One Million Strong. And Just Getting Started. One Million Strong. And Just Getting Started. The ServiceNow Community has official... Read More Posted by jordancbaron Is CreatorCon 2026 for you? Is CreatorCon 2026 for You? Let's get right into it. Knowledge and CreatorCon 2026 ... Read More Posted by ServiceNow How to provide great answers in the Community The ServiceNow Community thrives on the knowledge and experience you share. When yo... Read More Posted by laurenmcman The Agenda: Developer Passport Starts Today! Australia release season is here, and we're kicking things off a little differently... Read More Posted by Victor Chen Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started To help you activate A... Read More Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Is this artifact useful?

Hello CSM Implementers and Architects,   We’re kicking off something exciting—putting together a set of reference architectures for Customer Service Management!    To get started, we’re sharing our first artifact: the Customer Data Model diagram for ...

  • Question

Multiple SLAs on a Single Incident – How Does ServiceNow Handle It?

Hi Everyone,I have a question regarding SLA behavior in ServiceNow when multiple SLAs are applied to a single Incident. Specifically:Do all applicable SLAs run simultaneously on the same Incident?How does the system track and display multiple SLA tim...

  • Question

I Rebuilt My Build Agent App - This Time with the SDK 4.6 and Cursor

Last year I built an app entirely through ServiceNow’s Build Agent; this year I rebuilt it using the latest SDK and Cursor as my AI-driven workflow partner.  The following is related to the lastest release of the ServiceNow SDK and the Build anywhere...

  • Question

Portfolios in PPM: Best Practice for describing them

Hi there, looking for guidance on best practices for what to use as the description for Portfolios. Do you describe strategic corporate themes or do you describe corporate business units?

  • Question
  • Project Portfolio Management

Instance Performance Issue due to Schedule Jobs

Dear ServiceNow Folks, Greetings. I would like to get your advise and suggestion on one of the Platform performance issues that needs to be fixed . We have close to 63000 Schedule Jobs in trigger list currently in our environment . We would like to d...

  • Question
  • metricbase
  • Notifications
  • Platform and Cloud Security

Changing the Font size in Contact Card in UI Builder

Hi Everyone,Quick question I want to change the font size of the Contact Card so that it updates along with the Heading Style. Currently, changing the Header Style only affects the name (“Abel Tuter”), but I would like the same styling/font size chan...

  • Question
  • UI Builder : Next Experience

NowAssist for HAM - hardware asset requests agentic workflow -

Hello, this is my first question in the Community.I'm testing the "Hardware asset management sourcing AI agent," and while it's working, it's not returning the expected response.There might be something missing in my test environment; I'd appreciate ...

  • Question

HRSD: updating opened_for in agent workspace

Hello, I am working on a project that involves making a UI button visible in the agent workspace based on a field in the hr_profile. During this implementation, I discovered that our opened_for does not always align with our hr_profile. I found some ...

  • Question

Visual Out‑of‑Office (OoO) Indicator in ServiceNow Using M365

Following the ServiceNow–Microsoft Teams integration, we would like to understand whether it is possible to provide a visual indication within ServiceNow when a user has an Out‑of‑Office (OoO) status set in M365 (Outlook / Teams).Current SituationSer...

  • Question
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