Expanding Multi-Cloud Visibility: Alibaba Cloud visibility

  The ITOM Product Management team is excited to announce that ServiceNow IT Operations Management (ITOM) Discovery now officially supports Alibaba Cloud discovery capabilities. This significant enhancement expands our multi-cloud visibility platform...

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• Discovery
• ITOM Visibility

Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else

Hello Everyone,The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.I want this should show if it is assgned to one of my group and not assigned to me then i wa...

• Question

Rescheduling CSA exam

I would like to reschedule my CSA exam which was scheduled on 21-12-25. I couldnt attempt the exam due to having invalid ID proof . I need guidance in rescheduling the exam for the next available date. 

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Not received HRSD exam voucher

Hi team,I have completed Human Resources Service Delivery (HRSD) Implementation On Demand (Xanadu) and Human Resources (HR) Fundamentals but did not receive HRSD exam voucher. Also not able to see option to raise a case with ServiceNow support. Can s...

• Question

How to mark the Problem record as Known error

Hi, Once the root cause is determined, before the fix implementation is there a way to mark/show the Problem record as Knownerror. I am looking a flow like root cause analysis -> Known Error -> Fix in Progress. "A Known Error is a Problem that has be...

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How to remove right side panel in SOW

Hi Team,  I want to remove right side panel in SOW How to remove this?

• Question

Awa capacity in use field is not updating or not working

Please help me for below quires or suggestions  1.  I have configured AWA for incident table.  2. Issue - Capacity -in-use is re setting to zero after few min example.  I have given default capacity 2. Agent is holding 5 cases with in- progress state...

• Question

gs.getSessionID() is throwing an error

var sessionID = sn_fd.GlideActionUtil.setEncryptedOutput(util.getSessionId());    if (typeof sessionID === 'string' && sessionID == '') {        throw new Error("Invalid Connection & Credential Alias.");    } else {        outputs.session_id = sessio...

• Question

How to Debug the ACLs Like a Pro developer in ServiceNow

How to Debug the ACLs Like a Pro developer in ServiceNow   Access Control Lists (ACLs) are one of the most powerful - most misunderstood - and difficult to troubleshoot in ServiceNow. Most developers treat them as trial-and-error rules instead of und...

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once RITM created and after approval sc task is created and sc task created by is the one who approv

once RITM created and after approval sc task is created and sc task created by is the one who approved that RITM. and when assignee clicks on 3 dots for email in cc it includes created by user. is it the default behavior of service now?

• Question

Input component validation setup

Hi everyone, I’m working on a simple validation use case in ServiceNow UI Builder and need some guidance. Use case: I have an Input component and a Button component on the page. When the button is clicked, a client script runs. The script checks t...

• Question
• Now Experience UI Framework

Please share list of the plugins in servicenow

• Question

Additional settings for data visualization missing, when saved to Library ("Show total value")

Are the Data Visualization settings different within a Dashboard vs. when saved to Library? I have multiple "Donut" data visualizations on my dashboard. Some of these are saved to library, while some are not.  For the ones that are not saved to the L...

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