ServiceNow Community

"Error occurred during row insert" while importing JSON data using two transform maps

Hi everyone,I'm facing an issue while importing data from a JSON file using a Data Source in ServiceNow. There are two transform maps involved in the process:1 – uses a field map, and the name field has COALESCE = true2 – a script-only transform mapU...

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non-admin try to Add group

Hi TeamTo add a a group in a specific user i'm using this script. Is not a beauty code, but work var users = current.variables.select_the_user.toString().split(","); var arrayGrupo = current.variables.group_associate.toString().split(","); users.for...

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From Lab to Live: Releasing and Sustaining GenAI Features at Scale

The Final Installment of the “Inside the AI SDLC at ServiceNow” Series Transitioning AI from development into production is a pivotal step in the lifecycle. The release phase is where validated features are prepared, reviewed, and made available to...

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Governance
Responsible AI
Safety
Security

Error 153 on Youtube Videos

Everything has been working perfectly fine for months now. But this week, on all of the YouTube videos on our intranet pages, there's an error code 153. I haven't been able to find information on what the issue is. We used the Rich Content editor wi...

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Spm timesheets users are part of resource group or separate group

What are the best practices for time sheet and time sheet policies in your organization should I users part of resource group submit timesheets or are the separate dedicated group??

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Resolved! Walk up experience new field need to add in Service Portal under reason for visiting

Hi All, I have requirement to Add a new field under a field ' What is your reason for visiting? ' in Walk up experience. Any suggestions or worked on similar issue earlier.

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Error "Unable to obtain worker thread" when previewing Update Set

Hi everyone,I’m trying to move an update set from one instance to another, but when I click Preview Update Set it fails at 100% with the following error: Unable to obtain worker thread I attached a screenshot of the error message.Has anyone encoun...

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How to build a custom page for Workspace

I am completely new to Configurable Workspace and our team is currently using the OOTB HR Agent Workspace. For a specific HR Service (Corrective Actions), after a user submits a case, there is a related list called Corrections that pops up that allo...

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Resolved! Process Automation Designer | Problems with User Form Activity

Hello SN Community! I've created a Playbook which triggers on the creation of a custom table and appears on Agent Workspace, but I can't figure out why one of the activities isn't working as expected. As can be seen below, I added the table, the comm...

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Resolved! Emory University Walk-Up Experience

Hello, I am working on a project to implement the walk-up experience and I was recalling there was a talk at a SNUG in Atlanta from the team at Emory who did the walk-up experience for the IT helpdesk. I recall there was a tablet/mobile element where...

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How do I learn Proven optics

Hi, I want proven optics in ServiceNow. Can someone please where I find the learning videos. Thanks

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Recap: Sept 9th 2025 Unified Experiences Platform SIG Meeting with The NBA

I would like to thank Nick Ricciardi, Vice President and Head of IT Customer Experience at the National Basketball Association (The NBA), for presenting their new "Home Court" experience. Nick did a fantastic job walking through their journey and an...

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Resolved! Urgent !!! CSM Query rule issue

CSM Query rule not working as expected. requirement 1: to show only those health cases for users that they opened , these users are basically membersrequirment 2: To show cases to Managers opened by their department. ibhad read acls before on the cas...

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Policy and compliance and CAMs - Entities

Hi all, We are currently users of the Policy and Compliance module and are looking to start using the CAMs module but found that they don't really seem to interact with each other. The root cause of the issue is around entities and how Controls are ...

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Policy and Compliance Management

ManagerHub, Sort By Location Not Working?

I noticed in my PDI and on a client's instance, for manager hub, where it is sorting based on the location. When a user selects "Sort by:" "Location (A-Z)" it is not sorting by A-Z. In this example in my PDI, Tayna's record should be coming before Ch...

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