Unable to Reset Password for Dev Instance Due to MFA Phone Number

[NickG1644158147]

I’m unable to reset the password for my ServiceNow developer instance (dev317629.service-now.com) because the MFA phone number on my account is incorrect.

The current number on file (90474058550) is a business landline and cannot receive SMS verification codes. Please help me update my MFA phone number to 9043152805 so I can receive the verification code and complete my password reset.

[Tanushree Maiti]

Hi @NickG1644158147 

Option 1:  try with all alternative options

refer:  https://www.servicenow.com/community/csm-forum/unable-to-access-developer-instance-prompting-for-pas...

Option2 :

Check this post : using postman, you can turn off MFA for your user.

 https://www.servicenow.com/community/community-central-forum/pdi-how-to-reset-user-multi-factor-auth...

unfortunately this articles are not for PDI

Reset _admin Multi-factor Authentication (MFA) with Service Catalog

Reset User Multi-factor Authentication (MFA)