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Community activity

Getting error in Change Request Flow Designer

Hello Team,Recently we are facing a Flow Designer Error for Change Management Module.The error is "Value of field record is not a GlideRecord"In the Flow Designer we are just updating the Approval Field to Approved, but it is failing.Please find the ...

  • Question

Disable/Hide "Run Process Analysis" button from the KPI Details

I'm trying to hide the button "Run Process Analysis" from the KPI Details page as it is causing some issues to end users (it is redirecting to the process configuration page, we do not have it implemented/in use yet) so I want to keep it disabled for...

  • Question

Need help to implement below

Hello, Need help to implement below Design a configuration-driven framework that allows business units tocontrol priority, assignment, and SLA behavior without code changes.Ensure scalability, rule precedence, and centralized logic for easymaintenanc...

  • Question

How to add Checklist type Template to HR Task

Hello All,I got a requirement where Once Hr case is submitted we need to create HR Task automatically and need to attach the check list template based on the assignment group selected on HR case. For That I have created Flow and the flow is triggerin...

  • Question

Resolved! CMDB Heath Dashboard Jobs: How to run the Health jobs on filtered CIs

Hello friends, We don't have CMDB Health Jobs configured and running. I would like to configure one for targeted set of CIs that I can filter, so that i can measure CI - 3Cs at least for filtered CIs. Anyone has any idea, please help. Thanks in advan...

  • Question

How to set Assignment Group on Alert based on Event Rule

Hi, In Event Management, can the Assignment Group on an alert be set directly using an Event Rule, if we want to rely only on Event Rules and not use Alert Rules, scripts or business rules? Can someone help me on this Thanks in advance!

  • Question

Event Management

Hello Folks,Can anyone guide me on what is correlation rules in event management? And, how does event will come into em_event table via MID Server/API Integration. What are the configuration we have to perform in the Monitoring tool side & Servicenow...

  • Question
  • Event Management

From Learner to Certified: My CSA Journey

Hi all,I recently cleared the CSA exam, and I wanted to share a few things that genuinely helped me during preparation.1. Spend time learning through ServiceNow UniversityGoing through the courses and doing the labs regularly helped me build a proper...

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