ServiceNow Community

Alert correlation based on CI class and support group information

We have a requirement to create a correlation as below. The Storm of Node Down Alerts should be grouped together based on the CI Class and only one INC should be created using the assignment logic based on the Class and its Support Group. The logic s...

Question

Change of TimeZone

How do I setup IST(Indian Standard Time) timezone in my new PDI as it is not available here

Question

Hide the ‘New’ button for related lists when the HR case state is ‘Closed Complete’

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, if an HR case is in the ‘Closed Complete’ state, I want to automatically hide the ‘New’ button for all related lists, such as Interview, Involved Parties, Allegation, and Evi...

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Proper method for batching update sets

I have a story that I have multiple update sets for, 7 to be exact. When it comes time to retrieve and commit these to PROD, I'd prefer to not have to commit these individually, although I can. I have read many articles where batching the update se...

Question

Virtual agent and Teams Integration/ Embed a custom portal, getting an error

Hello Everyone, I am trying to add tab for custom 'csm' portal and virtual agent chat(chat is interactive). into the teams throught manifest file, for that i have configured below properties,here is the link that I followed, https://www.servicenow.co...

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Adding a Time Out for a Due for a Duration of Time Action in a Flow

We have flows working today that send out an email to the requestor and have a Wait for duration of time action for a period of 9 hours of sending emails. Then once they get a response, they close the task linked to that action which closes the Requ...

Question

Scripting Governance Tool

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

Article

The Approve/Reject buttons are not displaying correctly on the Windows Outlook application.

Hi Team, When Request approval assigned Notification is triggered APPROVE/REJECT buttons are not showing properly in the windows outlook application, Please find attached screenshot below.Note: My outlook application is up to date version.However it ...

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How to remove source count in service portal

I need help. we want to remove count for both the knowledge and catalog. how can we achieve this

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How to remove check box on service portal filter

Hi Can anyone please help me to remove the count. i did checked in widgets but could not find.

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Approval tab (related list) in scoped app

Hi All, I have a scoped app that is being worked on and want to be able to have the approvals tab in the related lists. The table doesn't extend the task table. If I try add the list it's not an option in there. I've tried in scoped app view and al...

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Request Management
Service Catalog
Service Desk

Restrict editing related list record in hr agent workspace

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, there are multiple related lists. I want to restrict editing of list view records for the Interview and Allegation related lists.For example, in the attached image, I want to...

Question

Status of other article versions if Original reaches valid to date and retires

Hello,I need to some guidance on what happens to article draft versions if the original article reaches the valid to date and retires. I have 2 use cases I'm trying to understand. I seem to get varying results when I test. We have a lot of challeng...

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Can we integrate S/4HANA Cloud Private edition with ServiceNow ?

As we have OOB SaaS integration available for Integrating with SAP S/4HANA Cloud Public Editionsimilarly can we integrate S/4HANA Cloud Private edition ?

Question

is_searchable_choice behaves differently in native and agent workspace

Hi Experts, I am not sure its a expected behavior OR I missed something. In dictionary I used attribute is_searchable_choice=true for choice field it is working fine in native view but not in agent workspace. Not able to search for the field in ag...

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Agent Workspace