ServiceNow Community

Guidance on Maintaining Asset Classification for Cybersecurity & Audit Requirements

I’m looking for the correct approach to maintain Asset Classification in ServiceNow to meet cybersecurity requirements, as well as NCA, ISO internal, and external audit expectations.What is the recommended best practice for implementing and maintaini...

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Data Foundations

Knowledge Article :- Show alternate KB articles when access is restricted

Hi Team, If the user does not have access to the Knowledge Base of the viewed article, the system should automatically display articles from other Knowledge Bases the user does have access to—instead of showing an empty page or a ‘security constraint...

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Localization of Smart Assessment

Hi, Any guides/articles on how to translate smart assessments? @Alex Coope - SN

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Can we highlight the VIP caller Value to red color?

How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form? In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. ...

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Change link of Attach knowledge in Service Operations Workspace

Currently the Attach Option in Agent Assist adds a link of Knowledge Article in additional comments which is redirected to Backend.We want to change the redirection view of this link.Please suggest a way to achieve this.

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[Flow Designer] Approval Names are showing even its not supported

Hi, I saw some questions that were posted (How to display approvers in Flow Designer stages - ServiceNow Community) before that approval names are not supported in the flow designerFor some reason in our instance, it showed up again. Do you have any...

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Everyone, I have a requirement to trigger lifecycle event via an Inbound Action.

Everyone, I have a requirement to trigger lifecycle event via an Inbound Action. Provided there are lot of IT Tasks to be created that are dependent on outputs of HR tasks created that could be sequential or parallel. What is the best way to achieve ...

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pass converted value from metric definition to metric instance record

The value which is coming from support start date field i wanted to return to metric instance by converting into mm/dd/yyyy format and store it.

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Copy Attachment unknown REST usage in IntegrationHub usage table

Hi folks There have been some interesting discussions on how each Integration Hub usage gets counted, however, in the instances I am working on including PDI, I cannot replicate the usage count on Copy/Attachment Flow Action. Below screenshot excerp...

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Export PDF Context Menus customization

Hi All,I want suggestions/solutions on how to use Export PDF feature on record to even export annotations configured on the custom table form.Please do let me know if you have worked on any such requirement.Attached snip of form for reference.

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SW. Normalization result arent written back in the SW.installation table

Hello Guys,i have a strange situation in the SW. installation table.a lot of software install, are normally normalized that the corresponding discovery models maps to a Software modell, however in the software install table, the results arent written...

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discovery models
normalizatiion
Software Installation and Removal

Regarding Slowness Issue for MRVS

Hello Everyone,I am experiencing a performance issue with the Multi-Row Variable Set (MRVS) functionality. Specifically, when I click on the Add button to insert a new row, the system takes an unusually long time to load and respond. This delay is im...

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Guidance Needed for Learning Advanced GRC (Risk & Audit) in ServiceNow

I have 3+ years of experience in ITSM and Integrations, and I recently started learning ServiceNow GRC. I have a good understanding of Policy & Compliance, Risk Management, and Audit Management. However, I find the advanced parts of Risk and Audit a ...

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Knowledge table records are not getting updated even when workflow fields value changes to outdated

Hi Experts, I really really need your help.My requirement is to send the data in payload with whenever any update is happening in a knowledge article record.I am facing two queries when doing this :1. When a new version is created and published for a...

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Workflow field type

I've been asked to create a table to hold records linking out to various sub-process records in a variety of tables. Easy enough, Document ID field for the record sys_id and a dependency set on a Table Name field for the record type.However, I've als...

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