SPM project change request

Hi Team, Need to know ways to use of project change request which should be recommended to customer to use as per the servicenow best practice .In my case project change request like adding new tasks and new cost plan or editing dates of existing tas...

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What is ServiceNow

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Best simple visual explanation of ServiceNow ACLs I’ve found

I came across this ServiceNow University lesson and honestly thought it was one of the clearest ACL explanations, done in a funny and animated way. I’m not sure who made it originally, but it’s now available on the official Now Learning platform.Supe...

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workspace custom table

when i select the any month in drop down i want to show that months stats in workspace dashboard.how can i achieve this  

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How do I modify the menus in Shopping Hub

Trying to modify these menus:  

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Ai Search Restrictions

We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...

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CSA register resume error

Can anyone help how to sort the issue while registering exam, i can see resume option and iam unable to move forward to next to register and schedule my exam I have completed my CSA fundamentals mandatory coursePFA screenshot  

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Walkup experience---Route walk-up tasks to skilled agents

  I have followed this article---Route walk-up tasks to skilled agents I have configured everything precisely but the after creating the interaction , I couldn't able see in the agent inbox in SOW.Can anyone help me on this?    

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What do you model as Application Service when infrastructure components were sold

IT operations not only sell complete solutions including application operation to customers, but also offer individual infrastructure components (servers, databases, etc.), where the application is operated by the customer. What do you model as Appli...

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Where can I find a viewable version of this CSDM domain/table overview?

In the CSDM Fundamentals course, the presenters talk about how many times they've had a request to share a more viewable/zoomable version of this picture that maps CSDM domains to various modules and tables in ServiceNow. They say that they should ha...

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Mapping Services that Don't Focus on Incidents and/or Have and Associated CI?

I'm trying to develop a service model for IT services. The model for incident resolution is well defined. However, I'm unsure how to justify mapping services that are less focused on direct interaction with the end user and more on serving the busine...

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CSDM in Action: Business Service Impact Mapping

Understanding the ripple effect of an infrastructure failure is critical in modern IT operations. With ServiceNow’s Common Service Data Model (CSDM), we can connect the dots — from a failing CI to the business service that feels the impact.  Use Case...

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CSDM Modelling - Kick off

Hey Folks,  Seeing our current situation in business - I have decided to start with identifying the business capabilities of the business applications. Once these are finalised (of course on going) and in systems, our next move is Discovery and Servi...

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What is the value of defining "platform host" Business Applications

Hello Everyone, can anyone please help me see the value of defining the "platform host" type of Business Apps? My understanding is that for EA/design, the "platform app" level is most critical since those are the ones used for TCO/Rationalization/Cap...

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Is Depends on the only relationship type for Application Service to Application Service?

When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...

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