Restrict closing sctask from the list view only for 1 catalog item

I have created an on celledit client script to restrict sctask to close from list viewbut I cannot make it catalog item specific, It is working globally. function onCellEdit(sysIDs, table, oldValues, newValue, callback) {    var saveAndClose = true; ...

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How to filter Mapped Application Service module based on CMDB Relationship?

Hi Team, We are creating a custom application called OT, and within that application we need to create a module on the Mapped Application Service table. The requirement is: The module must display records from the Mapped Application Service table onl...

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Webinar: 2026 Cyber Risk Trends: From Threat Response to Business Resilience

  The cyber risk landscape in 2026 demands resilience by design—leveraging AI to quantify business impact, orchestrate response, and sustain continuity through disruption. As regulatory mandates intensify and third-party ecosystems expand, risk lead...

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How to Create a Monthly Capacity vs Allocation report in the new Resource Management

This step-by-step guide provides instructions on creating your own custom report in the Next Experience Platform Analytics to see a monthly summary of Capacity versus Allocation (Effort) from the new ServiceNow Resource Management.   This guide inclu...

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• Strategic Portfolio Management
• Strategic Resource Capacity Planning

How to Add a Custom Link on RITM Form Without Cloning the Widget?

Hello,I would like to add a button or a hyperlink in the classic Requested Item (RITM) form that redirects to another link within the instance.Is it possible to do this only for a specific catalog item (i.e., only for its related Requested Items), wi...

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Process requirements

Dear ServiceNow Community,I am reaching out to ask if anyone can share a checklist or any guidance on the key requirements to consider when setting up processes and configuring tools in ServiceNow. I am particularly interested in resources that would...

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Order-to-Cash Exception & Dispute Management Webinar | 03/03/26

Hi Manufacturing Community,   Don’t miss our upcoming Order-to-Cash Exception & Dispute Management Webinar, hosted by ServiceNow and Infosys! Date: Tuesday, March 3rd Time: 9:00 AM PT / 12:00 PM ET Location: Zoom Webinar Many manufacturers struggle w...

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Is it safe to use online VCF split tools for business contacts?

When dealing with business contacts, data privacy and security become major concerns. Many online VCF split tools claim to process files quickly, but users often question their safety. This discussion covers the risks and benefits of using online too...

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Survey is only accessible to caller and not accessible to other who are receiving notification

I have configured a survey to trigger upon incident resolution, with notifications sent to the caller, application owner, and RCA manager. Although the notification is successfully delivered to all recipients, only the caller is able to access and co...

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In NERM, what is the table we need to use to report on Extended Resource Assignments

Hello AllIn NERM, is there a way to report on Resource Assignments that have been extended. In previous resource management module with Resource plans there used to be a fields to capture Extension state and type. Is there an equivalent we can report...

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IntegrationHub ETL is a downgraded version of Classis transform maps?

For me, IntegrationHub ETL is a downgraded version of Classis transform maps.Reason:1. Using classic transform maps also I can target several target tables for a single data source.  Whats special with IHETL?2. Its easier to write scripting like onst...

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Custom Search for changed incident padding

Hi All,I have a requirement that currently the padding for Incident table was changed from 7 to 9, now the incident numbers have been updated (INC0XXXXXXXX) and the incidents with old numbering format (INCXXXXXXXX) cannot be found. I want to create a...

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integrating with forgerock IDM in SAM Pro

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Notes in dashboard

Hi Folks, How do i add Notes in dashboard?

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Approvals SLAs or OLAs

Hi communitiy I have a requirement to attach an SLA or OLA to approval records to show where approvals are getting bottelknecked, can you help me with best approach please? Kind regards

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