ServiceNow Community

Application Development Fundamentals On Demand trainer/speaker

16% into the course and absolutely loving the humoristic trainer, makes things so much easier for the brain to ingest when you are sharpening your ears to not miss the fun stuff in between. Couldnt find the correct Phil profile to link but thanks for...

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Resolved! Normal user cannot see CMDB reference variable values in catalog item – best practice?

Hi All,In a ServiceNow catalog item, I have reference variables pointing to:cmdb_ci_computercmdb_ci_servicesys_userI observed that a normal user (no roles): Cannot see values for cmdb_ci_computer and cmdb_ci_service Can see values for sys_userAfter ...

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Unable to run horizontal discovery through beyondtrust password safe

Hello members, We have Password safe External Credential Storage for Discovery installed and have been trying to run horizontal discovery but keep getting issue while trying to retrieve credentials using the local account.Since this is a scoped appli...

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Incident to major incident proposal

While proposing the incident to major incident. We get one Popup, I want to add some other fields to the popup. How can I do that Below is the popup which appears when we click on propose to major incident

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Resolved! Strategic Portfolio Management (SPM) one slide representing all the connected modules

I recently completed the Strategic Portfolio Management (SPM) one slider on all the connected modules for SPM and how they interact. Does this exist?

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Service Portfolio Management

Add Header & footer to a knowledge article custom template in Zurich

How to add Add Header & footer & Link into a knowledge article custom template in Zurich

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How to share a Dashboard/ all reports in Dashboard to more number of people

Hello Everyone, I have created a dashboard containing 6 reports based on the Requested Item (sc_req_item) table.For catalog items, we have a Service Owner field, and we need to share the following information with each respective Service Owner on a m...

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ATF failure in “Open a New Form” step after Zurich upgrade – client error related to

Hello Team,After upgrading to the Zurich release, we are facing an issue in Automated Test Framework (ATF) while executing the “Open a New Form” step.The test fails with the following client error:Client error detected on the page being tested:uxc_fo...

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Best Practices for Making Wide MRVS Easier to Read in Service Operations Workspace

Hi everyone,I have a catalog item with a Multi-Row Variable Set (MRVS) containing many variables. In Service Operations Workspace (SOW), agents struggle to view all variables because the MRVS table is horizontal and requires scrolling.I’ve tried usin...

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Converting CSV data into JSON with Data Source

Use Case OverviewCSV uploads via Catalog Items are common for bulk onboarding and integrations. Instead of manually parsing CSV files, this solution automates the entire process.When a Catalog Item is submitted with a CSV attachment, a Flow is trigge...

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Quick & Crisp : MCP , A2A and AI Agent

Hi All Organizations adopting GenAI are increasingly seeking conversational experiences, intelligent automation, and multi‑agent interoperability within their digital ecosystems. ServiceNow now enables this through capabilities such as AI Agent trigg...

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Need help on the Database View

Hello Everyone, Can anyone help on the Database View creation on the below requirement: To capture content actively utilized by the business, the migration scope will be derived from the system’s navigation logs.Data Source: sys_ui_navigator_historyP...

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Auto set AWA agent availability on login in CSM Workspace

Hi allIm using Advanced Work Assignment in CSM FSM Configurable Workspace and trying to auto set agent status to Available on login. Is auto setting agent availability on login supported in CSM Configurable Workspace, or is manual status change the o...

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Role of an ACL is not capturing in update set

Role of an ACL is not capturing in update set. It got wrongly capturing when it moved to test instance.How to capture it?

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Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

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