List of CI.s  Upstream and downstream

Hi Mates, one of my clients needs for reporting purpose List of CI.s  Upstream and downstream data ..Is there any possibility to get those data .or need to write any scripting .Need your help ! Thanks 

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Access need to view the Knowledge Center Data

Hi Team, User is able to access the knowledge Center but not able to see the data on the tabs "Potential duplicates" and "Top 5 potential gaps" what access is needed to view the data. 

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Test Step Config ATF

Hi,I am facing issue in ATF Variable state validation, the test is getting failed since there are 4-5 dependable field as there are UI Policies applied for each field due to which ATF doesn't wait till the form gets validated. So I was trying to use ...

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What is a form and how does it work?

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External Contenct Connector ServiceNow Product Documentation

Hello,   on my Zurich employee instance I configured App id: sn_ext_conn_sndocs to crawl our  Product Documentation.this connector alwas fails with "ERROR_CONNECTOR_FAILED_TO_START"   Connector failed to start with exception: Error creating bean...

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Enhanced Requests experience - Top level Filter configurations

Let's start to look at the other half of the configurations for Enhanced Requests experience, Filter definitions. This is from the July 2025 quarterly release for Employee Center. The Filter definitions should control all of the bucketing that happen...

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SLA Elapsed time reset when SLA Definition changes

We have configured multiple SLAs in ServiceNow for the same table with:Same Assignment GroupSame Start / Stop conditionsSame WorkflowDifferent Priorities (P2 and P3)Current behavior:An incident is created with Priority 3P3 SLA gets attached and start...

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Orphan Detection and clean up

I need an documentation on how can we identify /detect orphan ci, orphan relationships and how can we cleanup. Need process documentation to enable future maintenance and knowledge sharing.

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Want to delete my servicenow account

I would like to permanently delete my ServiceNow Developer accountand all associated personal developer instances.Email ID: <akash.ae.singh@gmail.com>

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Add Comments to selected items in catering request

Hi all,  When viewing the Catering request summary in the Employee Center, under additional details, I'm trying to add the Comments in the Selected Items popup. These comments are added to the Requested service items and not visible to the end user. ...

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Live On ServiceNow: Service Operations Workspace Academy Series

Live On ServiceNow: Service Operations Workspace Academy Series   Are you ready to take your Service Operations Workspace (SOW) skills to the next level? The SOW Academy Series is designed to showcase best practices for configuring SOW features, help...

• Article

Asset Model Mapping issue due to Intune Discovery

Hi Team, During the Intune discovery process, approximately 300+ assets were identified and corresponding Configuration Items (CIs) were successfully created. However, instead of being mapped to the existing asset models within ServiceNow, these asse...

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Performance Analytics Reporting

Hi, I am working on ServiceNow Yokohama. I am trying to create Performance Analytics dashboard in the following formats, but none of them seem to be possible. Is it actually possible to create a performance analytics dashboard in any of the following...

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Custom Currency conversion rates

Hi Fellas, I have a requirement that is I want to Add conversion rates using a custom rate table.I followed the following article however on the last step I am unable to find the system property it has mentioned. So, I created a new system property a...

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"Article Body" showing on Service Portal

Hello Everyone, I'm publishing a KB article for the portal use (internal) and once the KB is published on portal, it is showing "Article Body" as am actual word on the portal before showing the article content. Do we have any solution for this?  Atta...

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