ServiceNow Community

Strange login behavior. Bug?

I have two accounts in our instance. Both accounts share the same email address but have different usernames. My non-admin one is provided through M365. So yesterday I logged into my non-admin account via SSO as I normally do. I use a private tab for...

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Automate change request with change tasks creation for monthly patching activities

required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW @RaghavSh As I need to automate the standard change request creation every 2nd Friday of the month for the change templates that I have with me along with that change tasks also n...

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About Cad vocher code

i have the vocher but i dont know the code i need to finish CAD exam .. what can i do to get code?

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Introducing Knowledge Center with Advanced Editing, powered by NowAssist

Introducing Knowledge Center Smarter Knowledge Management with NowAssist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Today, December 11th 2025, ServiceNow releas...

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AI Search
Best Practices
KCS
Now Assist

Now Assist Workspace Experiences enablement

Hi everyone, I’m looking for your support with a couple of issues I’ve run into on our Demo Instance, which we use for sales activities and enhancing solutions for existing clients: I created a custom Now Assist Skill using Skill Kit, but I can’t fig...

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Now Assist for CSM - Activity Response Generation

Instantly create summaries, actions, and follow-ups in the activity stream Activity Response Generation is a generative AI capability in Now Assist for CSM that enhances the activity stream experience by allowing human agents to instantly generate ...

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Case Management
CSM Configurable Workspace
Now Assist for CSM

How do I trigger an email once a task completes when I submit a catalog item request via flow design

Let me provide more detail.I need to schedule a task to run weekly at a certain time on a certain day that go's to an\ assignee to complete some work. Once that work is complete and the task is closed, I need to send an email to a manager to let the...

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Resolved! I am having an issue with the access token in an action for flow designer

Hi, I am having an issue with an action in flow designer, the error message says the access token from microsoft teams is empty, I checked it and it´s not. So any recomendations to follow? Thank you.

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Platform Analytics Dashboard - Turn off Grid Snap

How do I turn off Grid Snap for Widgets. When adding a Widget, I want to control where I put it on the dashboard.

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Blue Green Deployment CIs

We have a particular application that we run blue green deployments on. We are looking for solutions to resolve the issue we are having where we only have 1 prod CI for the application so alerts are suppressed during deployment despite the applicatio...

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Change Management

Service Instance Use Case Examples - Beyond Application Service Instance

Does anyone have good use case examples for Service Instances beyond Application Service Service instance? Reading through CSDM 5 and looking at what I think is the latest CSDM Data Model example deck, and am not seeing good references/examples of th...

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How are you differentiating application services by instance in change

I am wanting to know if anyone has some suggestions on best ways to differentiate an application service from one another to make it easy to select in change/itsm records. If one is the development instance, one is a staging instance, one is producti...

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Change Management

All Installs Ignored

I'm using Xanadu and we are starting to loading software entitlements but for Crowdstrike Device Control when I run reconciliation it shows all the installs as Ignored. The reason thats given is no license under management but the ignore install butt...

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How to Export a Dashboard (Performance Analytics Widgets + Reports) to CSV or Excel?

Hi Community,I have a dashboard in ServiceNow that contains a mix of Performance Analytics widgets and standard reports. The requirement is to export the entire dashboard data into CSV or Excel format so that it can be used in Power BI.We do not have...

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Interaction is Created when a user add comments on a case

Hi Community,Post upgrading to Zurich did any once notice this behavior? when a agent comments on the case a new interaction is created by the system. It creates only one Interaction for a case when comment is added. Steps to reproduce.1. Navigate to...

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