How to auto-expand CC and BCC fields by default?

I have a requirement to auto-expand the CC and BCC fields by default when users open the Email (Compose Email) from a form (e.g., Case/Incident) in ServiceNow.Current BehaviorWhen users click on Email / Compose, the email client opensThe CC and BCC f...

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How to create auto-generated numbers for a catalog item based on Fiscal Years

 Hello all, I have a requirement to create auto-generated numbers for a catalog item based on Fiscal Years.Our fiscal year starts in July.  Hence, I want these auto-generated numbers to update on July 1 of each year. So when the numbering starts with...

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Ebooks to clear the CIS-HR exam

Which Ebooks should be sufficient to clear the CIS-HR exams

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Description on "Factor for overall effectiveness" does not show up in assessment.

Description configured on "Factor for overall effectiveness" in RAM Control Assessment does not show up in assessment.I have noticed if that if  "Factor for overall effectiveness" selected is a group factor then individual manual factor description i...

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Setting up SSO - what is the expected login behavior with an incorrect/invalid email address?

We are setting up SSO with Azure/Entra.  At login when entering an invalid email address what is the expected behavior?

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Change conflict calendar configuration

Hi, Can someone please share on how conflict calendars are configured? We have a similar requirement from the client where on a calendar, we need to show all active changes, blackout schedules, and maintenance schedules. TIA

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Automating deactivation of unused Standard Change Templates after 6 months

Hi Team,I have a requirement to automate the deactivation of unused Standard Change Templates and would like guidance on the best approach.Requirement:If the following conditions are met:Template is Active = trueThe Last Closed Proposal Closed Date i...

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How to push return group members in an flow variable inside flow designer?

I’m working in ServiceNow Flow Designer and need guidance on handling group members across multiple groups.Requirement:I have two different groupsI want to collect the members from each group into two separate variables (preferably as comma‑separated...

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Display Subcategories under the main ESC dropdown

How do i amend the ServiceNow taxonomy,  to create subcategories under the main drop downs on ESC portal  to make it easier for the user to navigate

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Hardware Asset Refresh Line Flow - waiting for... what?

Trying to follow the refresh an asset flow in HAM Pro and getting stuck on the below. Not sure what its waiting for.Screenshot below of flow context waiting on step 6. We closed the "Prepare and stage asset for deployment" ASTASK, but that is not tri...

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Filter for Requested Items

I need to pull a report which shows all the Requested Items from multiple people. Is there a way to capture that in the filter? For example, I need it for Bob Evan & Jon Doe.     

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What are the different types of change tasks in change_request table in change management

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Major Incident Communication plan

While creating a incident communication plan from major incident, how is the status being set to 'Approved' by default, is it using any OOB business rule? Just want to make the status to 'Open'. Can i know from where it is set to Approved, rather tha...

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Combine members from two groups into a single array and trigger approvals

Hi everyone,I have a requirement where I’m working with two groups in ServiceNow.I’m able to:Look up both group recordsRetrieve the members from each groupWhat I’m trying to do next is:Combine the users who are common to both groups (intersection of ...

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