ServiceNow Community

Need to create custom tab in ServiceNow for MS Teams App

We have integrated ServiceNow with MS teams. We already have chat and Shared tab in the ServiceNow for MS Teams. I need to have another two tab in first tab it should display the ticket related information and another tab it should show the list of a...

Question

Grant role to System Administrator while installing application

Hello,I have a custom application for which I have turned the "Application Administration" checkbox on. Consequently, I had to turn the "Application Administration" of a role in the application on as well so that it becomes the admin role for the app...

Question

Zurich - Integration user doesn't show up in OAuth application user drop-down

In Zurich the Integration user doesn't show up in OAuth application user drop-down in the Inbound integrations: OAuth - Client credentials grant. I also cannot check the 'Web Services integration user only' when creating the user as that's hidden, s...

Question

Can you add User Preferences to the User menu / Preferences for a custom app

Hi,System Apps like CSM etc, have a user preferene menu items under workspace (see image)When the user switches to a custom app, this option is gone. Guessing you have to enable it for any custom applications that need it?But unable to locate any do...

Question

Incoming Webhook to Send Notification on Teams channel

Hello, we currently use this Teams app "Incoming Webhook (to be retired)" that allows us to mediate a flow designer when the configured conditions are met, for example in a major incident a notification is automatically sent through a channel in the ...

Question

Update record using UI page and UI action

Many a times there is a requirement to show UI page and take input from user and update the current record. This can be handled using an UI page which gets invoked from UI action. Something similar below, please enhance it as per your requirement. HT...

Article

Add the day details to the my reservation tab

Hello Experts,We wanted to add the days details to the my reservation list which is displayed after the meeting room or desk booking."My Reservation" will display the Date - Day. We have already checked the the OOB widget and the above date format i...

Question
San Diego

Seeking Best Practices for Migrating an Existing ServiceNow Instance into a Brand-New MSP instance

I’m working with a customer who plans to migrate their current ServiceNow production instance into a brand-new MSP (Managed Service Provider)-hosted instance. Specific Questions:What is the recommended high-level approach? (e.g., Cloning? UpdateSets ...

Question

External User access on record producer form

I have created the record producer form, but it needs to be submitted by external users who are not part of our organization. How can we achieve this using the record producer or any inbound action method?

Question

Query Regarding WSD Reservation

Hi Team, The requirement is that the UI in the schedule needs to be by day instead of the time so that they can select from the UI itself as well. Basically, what we trying to do here is that the user should be able to select the day from the ui of t...

Question

How to Enable multiple selection of Breakdown Elements in Analytics Hub Page?

Currently I can select only one assignment group. I want to Select multiple assignments groups but I can't find any configuration options. How do we enable multi selection of breakdown elements in Analytics Hub page?

Question

Exporting Pivot table

I have updated our data visualization plugin to 28.4.1 and we are on patch 6 hotfix 2. We are trying to export a pivot visualization and the only options are still PDF, JPEG, PNG, etc. There is no change or option for excel or csv. When trying to d...

Question

NowAssist Implementation usecases

Hi All, We are planning to implement NowAssist in my account. my main focus on ITSM. how you start preparing use cases which data we have to analyse and come up with use cases. which of the modules we need to consider.

Question

Managing Companies and Vendors in ServiceNow

We realized our company table needs to be sanitized and I would like your help in doing so. We want to know how other customers handles companies and vendors. Issue: We have instances where a company can be both a company and a vendor and where a com...

Question

Resolved! Currency conversion to USD

I had requirement on currency conversion, we will enter amount in variable(single line text) and will select currency(reference--fx_currency) so, user will add amount like 1000,200.50 etc and will select currency then amount will convert with USD and...

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Scripting and Coding