Display History (with calendar and list) in the context menu of an incident in SOW

[Marie Da Piedad]

Hello,

Do you know if it’s possible to display the history of an incident in Service Operation Workspace? In the back-office, I can see that operators with the ITIL role have this option :

I would like to have the same feature in Service Operation Workspace : 

Thank you in advance for your feedback!

[Thomas Bohan]

Hi Marie,

Don't know if you got a solution to this but if you go into Classic UI for Incident, select Configure -> Related Lists
Select Service Operations Workspace View and add Audit History.

Audit History will appear under Related Records tab for Incidents within SOW.

It's not exactly the same as the Classic UI but it's the next best thing.

[smeenavalli]

Did you get a solution @Marie Da Piedad 

[OliverDoesereck]

Would be interested in the solution too, any updates here @Marie Da Piedad?

[jlaue]

Hello - just wondering if anyone has found a solution for this, I have the same requirement.