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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist Understanding the "Archive Unique Certificates" Table in ServiceNow Certificate Management Issue Description Whil... Read More Selva Arun Specialist Knowledge Article: Supplemental Guide to Nutanix Acropolis Discovery in ServiceNow Overview This knowledg... Read More Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Learning Lab: Defend & Respond with Agentic AI: Managing Cyber & AI Risks in Action Hosted by Megan Le 22 Sep, 2025 05:00 AM PDT Event Details Online ServiceNow Summit Washington DC Hosted by HollyHorton 22 Sep–23 Sep, 2025 05:30 AM PDT Event Details Online ServiceNow Summit Washington DC Hosted by HollyHorton 22 Sep–23 Sep, 2025 05:30 AM PDT Event Details Online Join us in Washington DC! Put AI to Work Summit, September 22nd-23rd Hosted by Alex Russo 22 Sep–23 Sep, 2025 06:00 AM PDT Event Details Online Learning Lab: Boost Productivity with Employee Service Delivery and Agentic AI Hosted by Sandra Robles 22 Sep, 2025 06:00 AM PDT Event Details Online Live on ServiceNow: [EMEA] What's new in Zurich for Digital End-User Experience (DEX) Hosted by Lolita Honkpo 23 Sep, 2025 02:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Comparisons of Business Rules

Hi All, Can someone explain the use cases of the following three OOB BRs: Task Active State Management (order 50)mark closed (order 800)task closer (order 900)

  • Question

Next Experience Analytics - Platform Analytics

Hello, I was just exploring on Next Experience Analytics Dashboard for Platform Analytics. The visual for the Viewed Dashboard SysId should be showing up the Dashboard names instead of sysId...And the donut is not the suitable graph for this data.Wil...

  • Question

SAAS Connector and the Entra ID AuditLog Payload

Hi, we are enabling the SAAS Connector and bounding it the Entra ID environment. According to the description found here: Integrating with Azure AD . Because of the Delegated permission on the Graph API of "AuditLog.Read.All" the connector is able to...

  • Question

Inbound Action Not Working

Hi All, I have created a very simple Inbound Action of type Forward.But while Email is recieved ,Iam getting an error "did not create or update interaction using current"Find below screenshot. Thanks in Advanced Akhil

  • Question

Task: Creating the iTunes Discovery Pattern (Part 1) is not complete

I followed the steps listed in the task to perform Quick Discovery, but the task did not complete.Please tell me the cause.iTunes does not appear in the ECC queue. https://learning.servicenow.com/lxp/ja/pages/learning-course?id=learning_course&course...

  • Question

ServiceNow Foundations Videos

To complete the Foundational videos achievement and make progress toward a Now Creators Super badge, you must be logged in to the Now Community. Part One | User Experience Overview User Experience (5:22)What is ServiceNow and How Can It Help Me Do M...

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OAuth with inbound REST - grant_type=password error

I am trying to implement OAuth to authenticate external clients who access our custom scripted REST API . I followed the instructions in the ServiceNow docs > OAuth with inbound REST article to set the OAuth endpoint for external clients, as shown in...

  • Question

missing ui button

I am able to see Start work button in qa instance of legal counsel center but i am not able to see that in uat instance.roles are configured correctly.What should i do?

  • Question

Linking SaaS License Management to Entitlement Records

Hi everyone,We’re currently working on ensuring that entitlement records are updated automatically whenever ServiceNow SaaS License Management (LM) data is refreshed. This is crucial for accurately tracking which users still hold valid licenses and f...

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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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