Data Foundations as a prerequisite for CIS-ITSM

Hello,I am new to the ServiceNow platform and just recently passed my CSA exam. I will now be moving on to ITSM. I have scheduled my CIS-ITSM exam for February 4th but I seen that late last year they have added a new-prerequisite being data foundatio...

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Platform Analytics dashboard inquiry

Hi,We just recently migrated to Platform Anlaytics and found few limitations, mostly performance degredation especially for heavily used dashboards:The data visualization for the reports are not loading at all, some takes hours before the results app...

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Need to send a group approval from Workflow and then automatically approve from Workflow

Hi Team, We need the workflow to send a Group Approval to the Assignment Group of the catalog item so that the approval is formally routed to the correct team. However, instead of skipping the approval activity entirely or auto‑approving it beforehan...

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SLA in ServiceNow (Complete Course): From Fundamentals to Reporting and Breach Management

SLA in ServiceNow (Complete Course): From Fundamentals to Reporting and Breach Management   Service Level Agreements (SLAs) are a core part of delivering reliable IT services in ServiceNow. However, in many real implementations, SLAs are misunderstoo...

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• Change Management
• Incident Management
• Major Incident Management
• Problem Management
• Service Level Management

Managing Business Application's Public Records Compliance Ability

We have a new requirement to assess business applications on a repeated interval to determine their ability to comply with public records requests. Questions that need to be answered for each business application includes "Does the application suppor...

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How to edit Time worked

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Ways to leverage AI and PI (Process Intelligence) partnership in ServiceNow

Can AI truly transform your operations without understanding how your business actually works? And can process intelligence deliver real value without AI to act on what it discovers? The answer to both is no—and that's exactly why these two capabili...

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No records to display when user applied the filter on Risk Event Tasks table

Hi Team, As an admin, I got the records if I apply the filter (Risk Event (sn_risk_advanced_event)-> "Date first moved to approved" (custom field) relative before 180 Days ago) on Risk Event Tasks (sn_risk_advanced_mitigation_task) table. But as a Ri...

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Vibe Admin

Vibe Coding is text to code.What about Vibe Admin: text to admin?Think about it: how much of your day as a ServiceNow admin is spent navigating lists, setting filters, clicking through modules, just to answer a simple question or update a few records...

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Which Of the following are not included in an Update Set

Which Of the following are not included in an Update Set by default?A. HomepagesB. DataC. Published WorkflowsD. Business RulesE, schedulesF, Database changesG. Related ListsH. Report Definitionsl. scheduled jobJ. Client Scripts K. Views

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sn_ws.RESTMessageV2 API to verify which environment it is

Future State: As a ServiceNow developer, I'd like for business rule sn_ws.RESTMessageV2  API executions to stay within their environment. Ideally a business rule will have the intelligence to recognize what environment it's executing in, and then onl...

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Bulk data update in knowledge article

Hi everyone,There are multiple versions of KB articles with same number. I have a requirement to update 2 field values in latest version of KB article from an excel to servicenow. I have done it through transform map using coalesce field. But in some...

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• Incident Management

Price Calculation on RITM

Hi folks, How is price field value set on RITM once catalog item is submitted?what's the BR, Script include running behind?

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How to show recurring price on approval form of service portal

I want to show recurring price on approval form 

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