ServiceNow Community

Action Assignment in the relatedlist button

Hi , I create a new Add button in a relatedlist in workspace . Also able to add the record to the relatedlist. I'm facing issue how to add default filter condition . when i click on that add button record needs to show as per my filter by default.

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PO State Change via REST API – Requested to Ordered Not Working

Hello Community,I am automating the procurement flow in ServiceNow via REST APIs from a Node.js application.Current status: - Service Request and RITM are created successfully - Purchase Order and PO Line Items are createdIssue: When updating the...

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Resolved! sys_history_set table - can we give access to user with snc_internal role

I have a user who is having snc_internal role. Now i want that user to be able to access the sys_history_set table. As i want to create a module on this table that will only open the records related to a particular table.can anyone help me out in thi...

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Resolved! ESC - Requested attachment is not available

Hello,I have recently gotten an error when impersonating certain users in the ServiceNow instance that I manage.On a catalog item, when clicking a PDF attachment link, they are redirected to a window with an error "Requested attachment not available....

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Implementing an E-Signature (Sign Pad) in a ServiceNow Catalog Item and Attaching It to RITM

Overview In many business processes, approvals or acknowledgements require a user’s signature. While ServiceNow provides attachment capabilities, there is no out-of-the-box e-signature or sign pad feature for Service Catalog items. In this article, I...

Article

RITM Approval notification email body sometimes empty

Hi, We are facing an issue with approval email notifications for catalog requests (RITM). Scenario:Requests are raised through the Service PortalREQ, RITM, and Catalog Tasks are created successfullyRITM approval is triggered correctlyApproval email n...

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script include and client script makes problem for set a value in description

I tried to get the number, priority, and short description value entered in the description field when I made changes in the existing incident's caller field. The for loop does not get all incident details after parsing it. Can anyone help me fix thi...

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Separate catalog items or unique catalog item for different operations related to a common topic

Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...

Question

How to Change CMDB Workspace Logo to Customer Logo

Hi All,I have a requirement to update the CMDB Workspace logo and replace it with our customer logo. Could you please guide me on which configuration needs to be changed exactly to achieve this? Thank you in advance for your support!

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Need Build CSAT Score Based on responses

Hi Team,I have designed a CSAT survey with three sections and included different types of questions. Based on user responses, I need to calculate scores and build reports that show individual user responses for each section.Score Calculation Logic1. ...

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Resolved! How to relate a Catalog Item to a Service Offering

I'm pretty sure I did this when messing around last year but now for the life of me I can't find what I need.I'm sure somewhere you can map a Service Offering to a Catalog item. Pretty sure it was via a related list somewhere.Can anyone point me in t...

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Reminder: Register for the virtual Holiday SNUG today!

Hello SNUG Members! It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalis...

Article

Register today for the 5th annual Holiday SNUG virtual event!

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentali...

Event
Virtual

CIS-HAM Exam

Hi Community, I am planning to give CIS-HAM exam, just wanted to understand if recently after 18-Nov, anyone gave the CIS-HAM exam. I did take a reference from some old dumps to prepare for exam so still the questions are the same or they changed eve...

Question

SNPI Story1 - delete table

Hi , I was doing SNPI Story1 and mistakenly created wrong HHD table, now i want to delte it . how can i do so, not finding any options. I am stuck and unable to validate the task as if i create another HHD table it will create another system names.

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