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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist RSVP Now – Join Us for the Nigeria ServiceNow Developer Meetup (Lagos & Online) Dear Community Member,... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Hands-on workshop: Unlock Asset Management Value: Automate Lifecycles with AI Hosted by Amanda Martinez 9 Sep, 2025 07:00 AM PDT Event Details Online Learning Lab: Boost Productivity with Employee Service Delivery and Agentic AI Hosted by Sandra Robles 9 Sep, 2025 07:00 AM PDT Event Details Online Live on ServiceNow: ServiceNow Security - What you need to know secure your instances Hosted by Lolita Honkpo 9 Sep, 2025 08:00 AM PDT Event Details Online Live Webinar: Reimagining the Employee Experience: Avery Dennison’s Integrated HR Service Delivery Hosted by Sandra Robles 9 Sep, 2025 08:00 AM PDT Event Details Online Data Loss Prevention: Incident Response (DLP-IR) Features & What's New Hosted by Lolita Honkpo 9 Sep, 2025 09:00 AM PDT Event Details Online LOSN: Platform Academy — Introducing Next Gen Usage Insights (with User Experience Analytics) Hosted by Lolita Honkpo 9 Sep, 2025 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Record producer

Hello, I'm new to ServiceNow and I'm trying to set up a Record Producer. However, I'm facing an issue with the Description field. When I submit an incident, the text in this field contains HTML tags. The variable type is set to HTML, and it's a simpl...

  • Question

Changing labels of options in ask bob

I want to change a name of an option in ask bob (which is a topic in VA also) from report an issue to report an incident , I have already tried by going to categories in VA within navigator and changed the name there still it is not reflecting when I...

  • Question

Unable to see the post button for work notes on a particular incident

A specific user group is unable to see the "Post" button for work notes on one particular incident in the production environment. For all other incidents, the button appears as expected. Additionally, I can see the "Post" button for the same incident...

  • Question

How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector  based on another variable in the catalog item called location_2 . I also need to add another filter f...

  • Question

Resolved! How can snc_internal users view their submitted cases on the portal.

Hi all,We’ve created a record producer that creates a case in the sn_customerservice_casetable.Our requirement is for users with the snc_internal role to be able to view the cases they have submitted via the esc portal. However, with only the snc_int...

  • Question

Resolved! ServiceNow Not Honoring Sort By Sequence Number

I have a Record Producer which has a Variable that is a Lookup Select Box.  All the values are stored in the OOTB Choice table (sys_choice).  I am trying to make the values sort by the Sequence number in the drop-down box, but it is not working.  It ...

  • Question

Service Graph Connector for Microsoft Azure and OS information

Hi, In the release note of version 1.13.0 of the service graph connector for Azure , an issue is supposed to be fixed :"FixedResolved the issue where OS information was not received for deallocated or terminated VMs, so that classification occurs onl...

  • Question

Guideline how to build CSDM Relationship

A CSDM relationship map is a visual representation of the relationships between various configuration items (CIs), services, and business processes defined in the Common Service Data Model (CSDM) in ServiceNow. It plays a crucial role in providing cl...

  • blog

CTA Series The Journey from Code to Strategy - Part 1

The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...

  • blog
  • Architect

Resolved! ACC - Host Data Collection Failed

Hello Everyone, Agent was successfully installed on Windows machine and status UP in Servicenow. When i click on Collect host data getting failed Error in Recent Input Queues:  error getting assets for check: error fetching asset: Response Code 503",...

  • Question

Live on ServiceNow: Modern Change Academy

  Come join us for a new series of live sessions focused on simplifying and streamlining your change and release processes, while enhancing governance for each. The series covers multiple products, such as Change Management, Digital Product Release,...

  • Event
  • Academy
  • IT Service Management
  • Virtual

Resolved! [Article] ServiceNow Developer Roadmap

The Ultimate ServiceNow Developer Roadmap: Build a High-Paying Career from Foundations to Leadership Thinking about a successful career in ServiceNow? You’re not alone. The ServiceNow platform is powering some of the world’s biggest companies, making...

  • Question
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Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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