Customize the Virtual Agent Service Portal icon (Agent chat configuration)

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   Using Agent Chat configuration, you might wonder how to change the presentation of the Virtual Agent Service Portal widget icon. I did show some possibilitie...

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How can we add the interactive filters on portal

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Run Script or Maybe Trigger Event from UI Builder BUTTON Component

Hi All, I've followed some tutorials and I was able to create a new UI builder Page like thisNow, I need this "Notify" Button to trigger an event or maybe even run a client script right awayIf possible I want also to grab the value from the field abo...

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Trying to get through the first couple learning modules but UI is totally different.

Hi all, I'm new to ServiceNow, (SN), and excited about it. But as I go through the beginning of the lessons, I've been continually roadblocked by the inability to find what the lessons are talking about. ChatGPT just runs me in circles telling me to ...

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Is there any to remove the follow and update buttons from change request

As part of upcoming enhancements to the Change Request module, we are planning to remove the "Update" and "Follow" buttons from the Change Request form UI. This change is being proposed to simplify the user interface, reduce unnecessary user actions,...

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GlideRecord Update/Insert puzzle.

I'm a bit stumped by this. I have a tool to copy records from the PRD instance to the QA instance.  The code is getting records via the table API into QA, then I set the sys_id from the PRD instance using setNewGuidValue() then check if the record ex...

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How to link NLU models and intents to Genius Result configurations

Looking at the documentation below, I don't understand how to link the NLU model and intention to the result structure of a genius. Or not correct...How can I map NLU models and Genius Results?Docs↓https://www.servicenow.com/docs/bundle/yokohama-plat...

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Boost platform security indirectly with the IDE...

Should you push your code to GitHub? How the IDE will help indirectly boost the security of your platform Over the past 10 years, I’ve worked across various organisations – Government, Banking, Legal as well as some smaller organisations.Throughout t...

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Service Request Approval by Owner Location

Hi, we have custom attribute "Business BAU Manager" in Business Application class which can hold more than one owner.Service Request refers these field for approval routing.  The issue, SR approval queued to all the owners and create unnecessary dela...

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Different Risk Assessment Methodology color in platform and workspace after upgrade to Zurich

Hi All, The team are facing the issue where the Risk Assessment Methodology (RAM) for the overall scoring is showing different color in both platform and workspace with the same record after upgrade the instance to Zurich. Did anyone facing this issu...

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MFA Passkey Disabled

Is there any way to disable only passkeys in MFA?

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AI Agents in Action: Small Wins That Make Big Impact — What Will You Build?

I was on a call with a customer who told me that, in some months, their HR team receives over 100,000 cases by email, funneled through more than 200 shared inboxes. The volume alone sounds overwhelming, but the real problem is how those cases are cre...

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• Case and Knowledge Management

Integrating Virtual Agent and Microsoft Teams to open Knowledge from Chat will lead to the defaultSP

After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...Your Hub displays the custom portal.However, if you search for knowledge in chat and open knowledge on an instance, you will see the d...

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